The pandemic has forced organizations to break cultural and technological barriers and to accelerate the adoption of technology. It encouraged remote work and brought much-needed agility across several industries.
With the vaccination drive going on, businesses are trying to bring their workforce back to the office because they consider employees’ physical presence as a productivity booster.
However, consider this stat by Mckinsey - 22% of the American workforce can work remotely 3-5 days a week without affecting their productivity while 17% can remotely work 1-3 days a week.*
Approximately 40% of the US workforce can partially work remotely and provide the same productivity. This clearly shows that businesses are going to opt for a hybrid work model and it is going to be the future of the corporate world.
To sustain this scenario, organizations must build infrastructure that can help remote workers to work effectively. It includes providing them with proper hardware and software to manage their work without being highly dependent on the support team.
In this blog post, we will discuss how businesses can boost employee productivity and efficiency using Digital Adoption Platforms when they use enterprise applications but before that let's take a quick look at remote work.
Remote work makes both the organization and employees agile since the focus is on the “business outcome” rather than the work hours or location of employees.
Remote workers have a net happiness index of 75 out of 100 when compared to regular office goers, who have a happiness index of 71. Another study shows that employers can save $11,000 per employee if they work 50% of the time from a remote location.
It is evident that remote work is beneficial for organizations as well as workers and businesses should capitalize on it for better returns and employee satisfaction.
Related read: How to efficiently manage a remote workforce with DAP
Tips for Working Remotely using Digital Adoption Platform
1. Guide the workforce to accomplish more
Due to remote work, employees may not receive assistance at a time of need. With organizations deploying new applications and processes to facilitate remote work, it becomes increasingly important for businesses to use solutions that guide and help employees with their needs.
To solve this problem, solutions like Digital Adoption Platforms can be used which can make remote training and onboarding simpler. Such a tool sits on top of applications that employees use and guides them at each step with its engaging walkthroughs. Some good DAPs have the cross-platform capability which helps employees follow the process that spans across several applications and ensures that they complete their tasks.
For example, a Sales rep uses more than 1 sales tool at any given instance to accomplish their task. So, if they have to go from one tool to another they may get confused because of the complexity of the task. In such a scenario, a Digital Adoption Platform can guide the Sales rep with a walkthrough to accomplish the task.
A DAP lets you set a deadline to complete a task and it nudges the employees to complete it. The data entered during the task can also be analyzed to create smoother business processes.
2. Ensure Process Compliance
Organizations have a lot of rules, regulations, and guidelines that the employees have to follow. Employees are usually not efficient in administrative tasks and expecting them to follow these strict internal or external guidelines is unfair as they are not regularly trained for it.
Monthly compliance training generally does not do any justice because employees have a short memory span because of the forgetting curve; moreover, training remote employees about compliance becomes difficult because of location barriers.
The ideal solution for this problem is to use a Digital Adoption Platform like Apty that has a data validation tool. In enterprise applications, there are tons of fields that the employees have to fill and it is normal to miss out on the specifics. If the data in any field is entered in the wrong format, the data validator tool nudges the employees to correct it.
Another interesting aspect of Apty is that it helps admins create “Objective Funnels” which help them compile all important tasks of a particular process under one group. This is one of the easiest ways to not only ensure process compliance but also to check the efficacy of the designed process.
If employees are dropping the task at a particular point, Apty helps you identify it and notify them via the announcement feature to complete the task.
This way, data integrity and process compliance are maintained to get reports without any discrepancies and act as an effective remote training tool that tracks results too.
3. Easily Accessible Repository of Content
When working remotely, there are instances where employees feel helpless or clueless with their tasks. They seek help and often have to wait for a long period to get an answer. This affects their productivity and engagement.
Digital Adoption Platforms usually have an in-app help deck that houses all the relevant knowledge content that employees need to solve their problems and accomplish their tasks.
It includes content in the form of videos, PDFs, PPTs, knowledge base links, and walkthroughs. Employees can select a format that they prefer and find the solution to their problem without relying on anyone.
A DAP like Apty helps with content creation as well. It only requires a few minutes as admins can convert the walkthrough to any of the formats we mentioned with just a click. Learning and Development teams can benefit from this as it saves them a lot of man-hours spent in creating this content.
So, a Digital Adoption Platform like Apty not only trains employees with multiple content options but also enables the organization to accelerate the content creation process.
4. Overcome the Communication Barrier
Communicating with remote workers through digital medium or phone could look exciting at first but over time, these channels cannot be used regularly as they can hamper employee productivity.
Even if businesses use these mediums, it is not necessary that employees will always respond and a failure to respond could cost the organization. For instance, if a company has updated its ERP system and this update could impact several departments in different ways. If anyone is not aware of the information then it could affect the bottom line of the organization.
So, to counter this, organizations usually use official channels like email or other messaging services. The open rate of emails is usually quite poor and even after multiple follow-ups, the open rate is never 100%.
This cannot be solved with phone calls either since it costs a lot of time and money. To overcome these communication hurdles, businesses can use the “Announcement” feature of a Digital Adoption Platform. Using this feature, you can send messages to employees as a notification that pops up when they use the application. It notifies them about the change and guides them through a walkthrough or video to familiarize them with the change or update.
5. Understand the Employees Better
It can be challenging at times to understand the problems that the employees are facing. Having one-on-one video sessions could be useful but may not be scalable across the organization.
Other solutions like group meetings and surveys can be used to learn about issues that they face on the job. All these methods are good but sometimes employees might not understand the problem that they are facing, preventing them from conveying it to the decision-makers or management.
To identify such hidden issues, companies can use solutions like Apty which takes a data-centric approach to help companies manage the remote team effectively.
It collects data on how employees interact with any process and provides actionable insight. It is always great to have a remote work tool like Apty in an organization's tech stack as it addresses multiple problems related to digital transformation, digital adoption, onboarding, and training.