An effective employee onboarding program can help you decrease turnover and improve productivity. If you want to improve your new employee’s experience, consider adopting these employee onboarding best practices:
Provide clear job titles, descriptions and expectations
Set realistic onboarding goals for the new employee
Help employees make connections
Provide ongoing training and education
Employee Onboarding Best Practice #1: Provide clear job titles, descriptions and expectations
Companies lose billions of dollars each year from employees not understanding their jobs.1 One of the best ways to increase productivity is to set clear expectations upfront. Ambiguous job titles and descriptions can lead to confusion. Before a new employee starts, have their supervisor review and update the job title and description. Ideally this step would happen before the job was even posted. The employee’s supervisor should review the job description and expectations with the employee as a part of their orientation and give the employee a chance to ask any questions.
Employee Onboarding Best Practice #2: Set realistic onboarding goals for the new employee
Managers typically think of goal setting as something they do annually, but when a new employee is still trying to figure out how to use your software and learn their coworkers' names, can you really expect them to be focused on increasing your sales? Set specific milestones for their onboarding and let them focus on learning their job firsts. Examples of onboarding goals include:
Completing 50 percent of software training by the end of their first month.
Scheduling one-on-one meetings with key staff in the first two weeks.
Conducting 3 client interviews within the first six weeks.
Completing mandatory HR training within the first two months.
Managers will need to set different goals depending on the position. The goals should help the person learn their job and get up to speed. After completing these goals, managers can then review performance-specific goals with the new employee.
Employee Onboarding Best Practice #3: Involve Managers
Employee onboarding is not just an HR function. Managers need to be involved. As seen with the first two best practices, onboarding needs to be tailored to the specific position. Managers understand the day-to-day functions of the job better than HR teams so they can help design an onboarding program the best suites the position instead of a generic companywide onboarding program.
An effective onboarding program requires a significant time investment. Employees are more likely to take the onboarding process seriously if their manager shows their support for onboarding.
Employee Onboarding Best Practice #4: Help employees make connections
Onboarding also includes a social element. Feeling included and connected to the company social culture improves employee engagement. To help new employees feel welcome, consider:
Providing a list of staff and/or key clients they should meet
Blocking off time on their calendars for these meetings
Introducing the new employee to key leaders
Assigning a buddy or mentor the new employee can ask for help
Inviting the new employee to lunch
Employee Onboarding Best Practice #5: Utilize technology
If your employee onboarding still includes handing new hires a 1-inch thick file folder full of forms and manuals, it’s time to upgrade. What forms could be automated or converted to a digital format? Skip paper onboarding checklists and utilize onboarding software to help employees familiarize themselves with software and processes.
Employee Onboarding Best Practice #6: Provide ongoing training and education
Onboarding doesn’t end after the employee’s first 30 days. Providing ongoing training and education improves employee performance and makes employees feel valued. You can also increase productivity by providing ongoing support and training. All employees, especially new ones, have difficulty remembering how to complete certain tasks unless they do them every day. It’s a phenomenon known as the forgetting curve. The only way to ensure employees retain the information from their onboarding is to continue to provide training and support tools.