Onboarding processes can overwhelm employees with new and complex knowledge, restricting their ability to absorb, analyze, and apply what they've learned. Traditional training approaches might lead to knowledge loss over time – even between the time an idea is introduced and it is applied at work
Companies bombard new hires with tons of new information, which they have to master within a short period. As a result, the new employees find it difficult to process everything. And for remote workers who don’t have the opportunity to speak with others face-to-face, the risk of this is heightened. This makes the remote onboarding process complex and challenging.
Research says that 69%* of your workforce are more likely to stay for 3 years if they experience a great employee onboarding.
Companies must find an effective way to carry out remote onboarding while accomplishing goals and reducing employee turnover rates.
What Is the Goal of a Remote Onboarding Process?
The goal of the remote onboarding process is to welcome new hires with the best onboarding experience and to make them embrace your software stack.
Whether it’s remote or in-person, the onboarding process sets the tone for a new employee’s time with a company. So you’ll want to start on the right foot. However, guaranteeing a positive experience is easier said than done.
Remote onboarding processes can go much smoother when you show the new worker where everything is on a new platform and how to use it efficiently. Simple prompts that show users the way with a final encouraging thumbs-up may be all that's needed. It can be as simple as that.
Onboarding and training are the crucial steps for employee success, especially amongst new hires. When information is skipped over, there can be a lack of clarity or key steps might be left out, resulting in employees wasting time and energy trying to catch up to the workplace culture.
Creating or using a well-formed digital tool can significantly increase the success of new hires' immersion into the company. That’s where a Digital Adoption Platform (DAP) comes in.
Why a DAP Is a Must-Have in the Remote Onboarding Process
A DAP provides intuitive on-screen guidance, visual tours, interactive guides, pop-up instructions, or tutorials. It helps the employee learn to use tools in real-life situations rather than in a training setting.
A DAP is a quick and cost-effective way to get new employees up to speed. Here are a few reasons why you must consider leveraging a DAP to onboard your remote employees:
- It makes the onboarding process interactive and walks employees through the application in real-time.
- It helps you enforce accountability, lessen distractions, and improve retention among employees.
- Organizations can adapt the DAP to match employees’ needs depending on their skill levels. This not only ensures a smooth and efficient onboarding process but also helps solve the growing engagement gap.
Let us have a detailed look to understand how a modern DAP like Apty can improve and streamline your remote onboarding process.
1. Support in the Moment of Need
During the remote onboarding process, employees are asked to absorb and process lots of new and complex information within a short period.
Your employees might find it difficult to find the right support materials and resources. Longer and more extensive onboarding seminars may overwhelm new employees who are learning at their own pace.
To overcome these challenges, Apty provides in-app software walkthroughs that guide employees in the moment of need - allowing them to quickly onboard and start being productive. It's a cost-effective way to effectively train and manage your employees.
It can provide a healthy mix of on-boarding and on-demand training to help workers get the most out of their onboarding experience.
2. Increase Knowledge Retention
Leveraging Apty can greatly reduce time to productivity and increase knowledge retention by providing real-time in-app guidance and support when and where needed.
With Apty, the onboarding process for remote employees becomes interactive as they can learn on the application in real-time. Employees will be able to learn processes and workflows using the same tools they are meant to use. Employees can be directed to the application's "high value" features, hence increasing stickiness and ultimately, adoption.
3. Ensure Employee Momentum and Productivity
Remote employees often find the lack of information about the tech that they use, a huge hindrance to their productivity.
When new hires are onboarded with an application that employs Apty, they will have faster access to the application, reducing onboarding time.
Apty facilitates learning by simplifying the user experience. It ensures employee proficiency in any software platform, app, or website. With Apty, they can access the right resources without having to wait for a delayed response. Apty ensures that your remote working employees’ momentum and productivity aren't delayed and that they complete tasks on time.
4. Customize Employee Learning Process
Apty makes the remote onboarding process more streamlined and interactive for new hires as companies can even personalize the learning experience to match the skill level and other criteria of remote employees.
Apty has tremendous segmentation capabilities, through which each remote employee can receive content that is customized according to their roles and responsibilities. For instance, if a person has been hired for supply chain functions, they’ll receive learning modules specific to that domain.
Apty also provides customized walkthroughs to help remote employees get a grip of the software much quicker. This ensures that the adoption process is completed without any difficulties.
5. Reduce IT Support's Workload
Apty can immensely reduce the demand on your IT support team. With a DAP like Apty in place, your IT team has ample time to focus on other, more important aspects of your business systems, such as security.
Your IT time will often be bombarded with instances of your employees asking for support with the tech stack, which Apty can sort out fast.
Apty can make the remote employee onboarding process more efficient while minimizing the need for the IT team's help. It provides in-app software training and guidance, helps collect and analyze usage data, and gives proactive support to solve end-user challenges.
6. Increase Employee Engagement
Productivity loss due to new employee learning curves can cost an organization around 1% to 2.5% of total business revenue. This is huge!
To overcome this, avoid using long videos or written documents with explanations. These cost time and lead to poor results. The forgetting curve also proves that 70% of the content will be forgotten after 24 hours. Apty allows you to bypass training challenges, overcome the employee forgetting curve, and keep your remote employees engaged throughout the onboarding process.
7. Get Detailed User Analytics
Over 90% of corporate software failures are the result of improper product usage, as well as issues with onboarding and other user activities.
Apty provides in-depth user analytics where companies can track content consumption and derive actionable insights that can further improve the onboarding experience - while also allowing them to jump in to address any issues faced along the way.
Apty monitors employee software usage, providing data and analytics to employers which can be assessed to make changes to the onboarding process. It allows user-friendly training and seamless product adoption. The in-depth user analytics helps managers or CEOs check up on the new hire's progress and assist them accordingly without too much hassle.
Summing it up!
The rise of the pandemic has emphasized the need for technology to be incorporated into every aspect of the business to streamline operations. With each passing year, companies are witnessing more and more technological advancements.
The onboarding process of companies also needs a digital redefinition. This is where tools like digital adoption platforms excel. It provides a hybrid form of onboarding and training experience to your employees, helping them learn quicker and more effectively.
Having Apty in your toolkit ensures that everyone in your company is taking advantage of new technologies and that your customers are getting the most out of your products. It makes it easier for your employees to adopt the new technology you implement.
Apty increases end-user adoption by demonstrating how to use each element of the technology and ensures that your organization gets the most value and the best return on investment (RoI) from the application.