When implementing new tools and training strategies, one of the most important factors that companies fail to consider is that everyone has different approaches to learning and adopting new technology. Onboarding is the best opportunity to introduce the company culture and inspire loyalty among new hires, especially in a remote setting.
It is the foundation of the employee-employer relationship. In these first days of the employee, ensure the best possible onboarding experience, minimize technology-induced stress, and increase engagement and efficiency. This is where Digital Adoption Platforms come in.
A Digital Adoption Platform (DAP) plays a critical role in empowering organizations to realize the true value of their technology stack and use it to attain business goals, all while enabling employees to work remotely. DAPs have essentially transformed organizations by building a more agile and resilient workforce.
Having a DAP can accelerate the learning process while remote onboarding. DAPs enable quick and efficient onboarding of new employees with personalized programs and in-app software training.
How do DAPs help onboard remote employees?
The DAP’s in-app training acts like a navigation system for your enterprise software. It directs users where to go next, re-routes them if they go the wrong way, and keeps them on track throughout their journey.
DAPs also keep employees engaged in remote settings since it is easily accessible on their systems. Here are the ways a DAP can help onboarding remote employees after Day 1 of their onboarding:
- Increases engagement and productivity
- Offers user-friendly training
- Allows segmentation approach
- Provides in-depth user analytics
- Benefits both administration and employee
- Allows seamless user adoption
A. Early engagement and productivity
DAPs help new employees by cutting down the waiting time for technical support from IT to help them troubleshoot or understand a particular digital tool or workflow. It also speeds up the learning process reducing frustration for new hires, which makes early engagement and productivity easier to achieve.
One of the highest onboarding costs is lost productivity while new employees familiarize themselves with various software and platforms required for their role. DAPs make this process more seamless by personalizing the learning process, thereby reducing onboarding time and improving knowledge retention.
B. On-demand training
During onboarding, most new employees usually end up being bombarded with so much new and complex information within a very short period. This can often end up limiting their ability to process what they have learned.
Deploying a digital adoption platform can help you streamline the onboarding and training process by allowing remote employees to learn their processes and workflows on the same tools they are supposed to use.
This way, remote working employees are provided with a healthy mix of onboarding and on-the-job training, which gives them faster and more hands-on access to the application. This, in turn, significantly cuts down the onboarding time, while also making it easier for new hires to retaining information.
C. Segmentation approach
Organizations can effectively customize the learning process for each remote employee by leveraging the segmentation capabilities of a DAP to deliver the right content to the right person at the right time.
For example, remote working employees can be segmented based on their application usage lifecycle. This way the content served can be tailored and personalized to fit the various onboarding needs of the individual employee.
DAPs can train your segmented groups in real-time without the need for any external assistance. A DAP’s interactive software walkthroughs are highly customizable that can guide your remote employees to complete the job quicker and with higher accuracy.
D. In-depth user analytics
DAPs provides in-depth user analytics for team managers which is helpful for employees struggling with adoption, especially if they are in a remote work environment. With the right DAP in place, you need not monitor as closely, as the platform reports all the information you would need for assessment.
DAPs analyze software usage to find out key performance indicators. It helps identify employees who are struggling and need assistance. The insight provided by a DAP can help you make data-driven decisions to streamline your onboarding process.
DAP helps track the work behavior of the new hire and understand whether they are performing well, if their output is at par, or if they need improvement.
E. Benefits both administration and employee
Using DAPs to onboard remote employees after the first day can help guide new employees through software walkthroughs with step-by-step guides.
DAPs allows administrators to monitor the engagement and utilization of the software stack by new employees, letting them know if the onboarding process is effective and if it needs improvement.
Remote employees get personalized training through DAPs and show them their progress. The employee also gets access to a knowledge hub that stores learning content and can be accessed anywhere, anytime.
In this way, the Digital adoption platform not only helps the end-user but also makes the admin’s job easier.
F. Seamless user adoption
Remote employees, by definition, work outside of the office, whether it is from home or from another time zone. DAPs allow remote employees to access the same training and learning content anytime they want, from anywhere.
Apty is one such DAP that allows you to create customized walkthroughs to help employees adopt software much faster. It has an in-app help deck which is a centralized source of all the information employees will need to master the application they’re using.
It provides predictive on-screen guidance, in-app announcements, tooltips, and data validations. Not only do DAPs make it easier for employees to adopt software, but they also help the organization drastically reduce the amount of money spent on training and support.
With DAPs, remote employees can explore more creative means to accomplish their day-to-day tasks.
Summing it up!
DAPs make learning and training practical and enjoyable. They allow employers to develop appropriate lesson plans for each employee.
Since different departments will involve different tasks or department contacts, providing your new remote employee with custom onboarding content is crucial to enable a seamless onboarding journey.
Having a DAP lets you break down the onboarding process into achievable objectives and scale the lessons and training material depending on the employees’ preferences.
This will help ensure that your employees aren’t overwhelmed with the process and that they are engaged and productive, enabling quick and smooth adoption.