Digital Adoption

Top 5 Digital Adoption myths


Digital adoption is a top priority for most companies – especially in light of the COVID-19 outbreak. Many companies were already in the midst of a digital transformation, but the response to COVID-19, including forcing many people to work from home, has prompted companies to try to adopt new applications and tools.

In this blog, we are sharing some insights about the most common digital adoption myths and some suggestions that might help CIOs to overcome common software adoption challenges

Check out the top 5 digital adoption myths:

Myth 1: Software makes employees productive


Many enterprises believe in a digital adoption myth that transforming digitally simply means procuring new software. 

But software alone doesn’t make employees productive without proper onboarding and adoption. You have to make sure people can use the software you buy. 

To improve your onboarding and adoption, use a Digital Adoption Platform (DAP). A (DAP) is a SaaS solution that sits on top of any web-based application and provides a seamless learning experience to the end-users with step-by-step on-screen walkthroughs.

Myth 2: Making Enterprise software user-friendly is difficult


Another digital adoption myth is thinking it’s difficult to make your enterprise software user-friendly. Similarly, a more dangerous myth is assuming your software is already user-friendly. 

According to, Businesses with engaged employees outperform the competition by more than 146%. Engaging employees is directly proportional to how user-friendly you’ve made the tools they need to do their jobs. 

Digital Adoption Platforms make enterprise software easier to use with the help of on-screen guidance that show users what to do and where to click. DAPs can take even the most complicated tasks and make them into self-guided wizards which are as simple as do it yourself tax preparation software. 

Myth 3: Adding more training will improve adoption and productivity


More training isn’t always the solution to your product adoption and productivity woes. 

Companies often make the mistake of investing in more training before they know what the real problem is. 

If you don’t know where the breakdown is in your process or where your users are struggling with your software, then how do you know what training to provide? 

Companies waste thousands to millions on additional on additional generic training instead of pinpointing the users’ needs. It’s like wrapping your entire body in bandages from head to toe instead of just using a small bandage to cover a cut. 

A Digital Adoption Platform, like Apty, includes advanced tracking tools to identify where users are struggling so you can create training and support content aligned with your users’ needs. 

Myth 4: DAP’s are too expensive 

DAP’s-are-too-expensiveWe’ve talked a lot about the benefits of a digital adoption platform. With so many features, you may be tempted to believe a DAP is too expensive or ask: 

  1. Why can’t Companies hire professional trainers for onboarding?
  2. What is the necessity of DAP?
  3. Why do companies need to spend on DAP?
  4. Does spending on DAP is worth the money? 

But thinking a DAP is too expensive is also a myth. Many businesses spend a huge sum on software and training every year. DAPs are proven to reduce your support and training cost and accelerate your overall adoption. In essence, a DAP pays for itself in a matter of weeks or months thanks to the savings it provides.
Identifying user issues first and then building support content is a part of the new DAP cycle, to learn more check out our blog on digital adoption done the right way

Myth 5: Legacy DAP and Modern DAP are the same


Don’t believe that all digital adoption platforms are the same. Modern digital adoption platforms are those that follow the DAP cycle and the legacy digital adoption platforms do not. With a modern Digital Adoption platform like Apty, you can overcome the challenges of software adoption because Apty does Digital adoption in the right way.

Modern DAPs include advanced tracking to understand how users are interacting with your application. Legacy DAPs only track how people use the content you create. If you don’t know how people are using the system, how do you know what support they need?  You can see the difference below: 


Modern DAP 

Legacy DAP  


Analyze Application Usage 

Build Walkthroughs and Content  


Generate Insight data, find actual hang-ups  

Get Walkthrough Analytics & monitor the progress  


Build Walkthroughs and Content based on the collected insights  



Get Walkthrough analytics & monitor the progress  


blob-7We have addressed the common digital adoption myths that enterprises might face but myths about software adoption are constantly developing. So, if you are looking out for a versatile tool that addresses the majority of product-related issues, try the Modern Digital adoption platform Apty.


Originally posted on April 24, 2020

Revanth Periyasamy
Written by Revanth Periyasamy

Revanth is a B2B Marketer who has a definite flair for outreach and networking, alongside being a prolific writer. As an author, he enjoys exploring all things related to about digital adoption and transformation. When the 'B2B Marketing ninja' mask is off, Revanth is an ardent tech geek, a lover of road trips and sports enthusiast who plays badminton, cricket or any sport, really!

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