Simplified Self-Support for Users

How Apty Can Help

Self-support drastically reduces your support cost while also offering better employee experience. With Apty, users can resolve their issues 24x7 without waiting on your support team. Apty’s guided walkthroughs show them how step-by-step.

Guaranteed With Apty

Decrease support tickets by up to 70%
Reduce Support costs
Improve employee experience
Increase software utilization

Provide Better User Support

Lower Your Support Costs

Apty helps users solve their most common issues and frees up your support resources.

Offer Real-time Support

Apty’s on-screen guidance is available 24x7 so employees can get help when they need it.

Free Up Your IT Resource

Apty eliminates the burden of responding to mundane support tickets so your IT staff can focus on projects that add value.

The Complete DAP for Modern Businesses

Provide the right support at the right time

Apty pinpoints the exact steps or screens where employees are struggling so you can use on-screen guidance to show them how to complete a task or prompt them to correct errors.

Create and publish content in any format

Apty makes building and maintaining support documentation easy. Workflow can be exported as a PPT, PDF, webpage, or as a SCORM object to use in your learning management system.

Customize your on-screen support

Apty enables you to customize your training by role, location, or other custom segments so your employees receive more relevant support resources.

Measure your support effectiveness.

Apty tracks user errors and mistakes even if the employee never asks for support while also providing detailed insights into how and when employees utilize support content.

User Support Features

Chat-bot Interface
Task Automation
Mobile Support
Bot Studio
Easy Implementation
Multi-language support

Dashboard
Event Tracking
Engagement Metrics
Error Tracking
Usage Trends
Audience Segmentation

Content Creation
Contextual Guidance
Data Validations
In-App Training
Launch Management
Reporting/Analytics

Self Service Tools
Surveys & Feedback
Announcements
User Onboarding
Tooltips
Knowledge Center