Simplified Self-Support for
Users

Engage users and increase feature and product adoption with Apty’s custom software walkthroughs.

Empower Users and Reduce Customer Support Tickets

How Apty Can Help

Self-support drastically reduces your support cost while also offering better employee experience. With Apty, users can resolve their issues 24x7 without waiting on your support team. Apty’s guided walkthroughs show them how step-by-step.

Guaranteed With Apty

  • Decrease support tickets by up to 70%
  • Reduce Support costs
  • Improve employee experience
  • Increase software utilization

Provide Better User Support

Lower Your Support Costs

Lower Your Support Costs

Apty helps users solve their most common issues and frees up your support resources. 

Offer Real-time Support

Offer Real-time Support

Apty’s on-screen guidance is available 24x7 so employees can get help when they need it.

Free Up Your IT Resource

Free Up Your IT Resource

Apty eliminates the burden of responding to mundane support tickets so your IT staff can focus on projects that add value.

The Complete DAP for Modern Businesses

Provide the right support at the right time

Apty pinpoints the exact steps or screens where employees are struggling so you can use on-screen guidance to show them how to complete a task or prompt them to correct errors.

Create and publish content in any format

Apty makes building and maintaining support documentation easy. Workflow can be exported as a PPT, PDF, webpage, or as a SCORM object to use in your learning management system.

Customize your on-screen support

Apty enables you to customize your training by role, location, or other custom segments so your employees receive more relevant support resources.

Measure your support effectiveness.

Apty tracks user errors and mistakes even if the employee never asks for support while also providing detailed insights into how and when employees utilize support content.

User Support Features

  • Chat-bot Interface
  • Task Automation
  • Mobile Support
  • Bot Studio
  • Easy Implementation
  • Multi-language support
  • Dashboard
  • Event Tracking
  • Engagement Metrics
  • Error Tracking
  • Usage Trends
  • Audience Segmentation
  • Content Creation
  • Contextual Guidance
  • Data Validations
  • In-App Training
  • Launch Management
  • Reporting/Analytics
  • Self Service Tools
  • Surveys & Feedback
  • Announcements
  • User Onboarding
  • Tooltips
  • Knowledge Center

WHAT'S YOUR RETURN

HOW APTY DELIVERS VALUE

80

SAVINGS

In Software Support, Training & Maintenance Costs

300

FASTER

When it comes to the Adoption of any Software

40

INCREASE

In Employee Performance and Productivity

IMPROVE YOUR USER SUPPORT WITH APTY.

CONTACT US