Self-support drastically reduces your support cost while also offering better employee experience. With Apty, users can resolve their issues 24x7 without waiting on your support team. Apty’s guided walkthroughs show them how step-by-step.
Apty helps users solve their most common issues and frees up your support resources.
Apty’s on-screen guidance is available 24x7 so employees can get help when they need it.
Apty eliminates the burden of responding to mundane support tickets so your IT staff can focus on projects that add value.
Apty pinpoints the exact steps or screens where employees are struggling so you can use on-screen guidance to show them how to complete a task or prompt them to correct errors.
Apty makes building and maintaining support documentation easy. Workflow can be exported as a PPT, PDF, webpage, or as a SCORM object to use in your learning management system.
Apty enables you to customize your training by role, location, or other custom segments so your employees receive more relevant support resources.
Apty tracks user errors and mistakes even if the employee never asks for support while also providing detailed insights into how and when employees utilize support content.