Self-support drastically reduces your support cost while also offering a better Customer Experience. Apty’s guided walkthroughs help users step-by-step, so they can resolve their issues 24x7, without waiting on your support team.
Apty’s on-screen guidance is available 24x7 so users can get help in real-time, ensuring a seamless, hassle-free experience.
Apty helps users solve their most common issues and frees up your support resources and reduces ticket count.
Self-support usage data helps you determine what product enhancements and tweaks need to be added to your roadmap.
Leverage Apty’s in-app announcements to solicit feedback from users to gauge the quality of your support.
Create and publish custom walkthroughs and other support content in a matter of minutes with Apty’s code-free Editor.
Understand user challenges better with analytics. Use data to offer them relevant solutions and improve user engagement and experience.
Deliver different content depending on which features users will utilize most or by subscription tiers with audience segmentation.