On-Screen Guidance To Effectively Train Your Users

The interactive guide is the tool that has been introduced in the industry for end-users or employees. The purpose of this is to assist employees with their onboarding and assist them in their learning process. They are often used to teach new hires how to use your software, or to walk them through the processes. The interactive guide does this by actively involving them and making them interact with the product itself.

Interactive guides are normally made by following a series of steps that start with analyzing the user’s behaviour patterns such as heatmap and A/B Testing. Then you map the course for the user and create a plan by defining your user persona, deciding on other users’ touchpoints and visualizing the journey. Then you can leverage effective interactive guide tool like Apty to create the final product and publish it.

Interactive help is a type of help that allows users to interact with the help content. This means that they can click on different topics and get more information about them. This type of help is often used to teach users how to use an application. The Interactive Help is capable of answering general queries and help users get real-time assistance if they are confused about some part of the experience. Interactive guides are a way to onboard new hires in a way that actively involves them in learning the company's website, app, or product. By interacting with the website/app itself, the users are more likely to remember the learning experience and make it more effective.