Apty helps you integrate LivePerson into your business model and functions; onboarding team members, training users, and helping with real-time, intelligent prompts that keep your staff motivated and informed.
One of the main challenges with LivePerson is the wide variety of requests any agent may face. Processes and approvals may vary depending on the platform, business unit or urgency. Apty helps your team master your processes and LivePerson so they can resolve issues faster.
Apty makes LivePerson easier to use and provides actionable insights on how to improve your efficiency and reduce your training and support costs.
Apty analytics allow you to identify where the hang-ups are in implementing LivePerson and how to help your workforce overcome their challenges with the system.
Agents using LivePerson face a wide variety of requests. Processes and approvals may vary depending on the platform, business unit or urgency. Eliminate any confusion with Apty's self-guided wizards.
Apty quickly onboards new employees to LivePerson. With Apty’s guidance, a new employee can start using LivePerson on their first day - with no additional training.
Apty solves data quality issues by enforcing your company’s business rules on any field. Apty’s validations prompt users to fix errors in real-time as they’re working in LivePerson.
Apty helps you realize the full benefits of LivePerson by streamlining routine tasks.
What used to take hours can be done in minutes with Apty. Guided workflows help employees easily navigate LivePereson and on-demand help and real-time data validations ensure they can complete their tasks quickly and accurately.
Utilize Apty’s data validations and powerful analytics to ensure business rule compliance.
Adopting LivePerson using traditional methods requires countless hours of training, hiring consultants, and additional support staff. Apty allows users to learn as they interact with the program, eliminating the need for ineffective classroom training sessions.