Digital Adoption Solutions – An Overview

There are many Digital Adoption Solutions in the market. This is your guide to understand what a DAS is and which DAS might be the best option for you. Apty is the #1 rated solution on G2 and is trusted by brands like Boeing, Delta, Hitachi, JLL, and many others.

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What Is a Digital Adoption Solution?

Digital adoption solution refers to a category of software that helps organizations increase adoption of software. It does so with the help of walkthroughs, tooltips, announcements, launchers, etc.

A DAS helps employees or customers of a business understand and master software quickly, speeding up adoption. A DAS can be deployed on the tech stack that an organization invested in that is used by their employees. It can also be deployed on a software that the organization is developing and is to be used by their customers.

Why Are Digital Adoption Solutions Important?

Digital technology is advancing at a very fast pace and most employees are unable to keep up with the number of systems they have to use for their day-to-day tasks. Employees can be trained using traditional methods, but they are neither practical nor effective, especially for a remote workforce. Training employees on new technology and processes with old methods is fruitless and employees end up not using the technology to its fullest. In fact, employees only use approximately 40% of the features of new software applications and this dramatically reduces the ROI derived from the implementation of new software.

Enterprises need a newer and more efficient way to train their workforce. This is where Digital Adoption Solutions comes into play. DAPs can be used to train the workforce and introduce them to new technology and help them master it within a matter of days. Enterprises invest heavily in technology that isn't fully utilized and with a DAS, organizations can ensure that the software is used to its fullest by their employees without any additional training or support costs, ensuring much higher ROI.

Businesses that adopt a digital-first strategy increase their revenue on average by 34%. The benefits of a DAS vary depending on the organization’s requirements. It can be used to increase software adoption of and ROI from its tech stack or to provide their customers with a great user experience to improve its adoption and customer retention.

Benefits of a Digital Adoption Solution

1. Faster Software Adoption 

The on-screen guidance, tooltips, announcements, automation, and data validation provided by a DAS can speed up software adoption. Employees can easily access help information to quickly get answers to their queries. Enterprises can implement a DAS on their entire tech stack and gain a complete overview of how well each software is being adopted.

2. Business Process Compliance

Organizations have to worry about policies, laws, and regulations that they must adhere to. The processes of the enterprise's entire software stack must be designed to comply with internal and external policies in order to be business process compliant. A DAS can help businesses stay compliant by enabling you to design walkthroughs and data validations for your business processes to make sure they are completed without error. 

3. Increase Software ROI  

Employees only use approximately 40% of the features of new applications and this dramatically reduces the ROI derived them. Deploying a DAS is a smart way to ensure that the technology that you have invested in brings in expected returns. It ensures that each employee is completing processes and leveraging tools to their maximum.

4. Reduce Training and Support Costs

A DAS can be used to train employees on the job and to provide a repository of information that can be accessed by employees anytime right on the application that they use. Although they cannot completely replace training, DASs can increase adoption rates by reinforcing traditional training. 

5. Boost Engagement and Productivity   

A DAS increases employee engagement and productivity, and also decrease on-boarding time by training employees on-the-job. They also provide a consistent user experience across multiple systems and applications. Apty DAS is powered by Artificial Intelligence and Machine Learning that leverage data to gain insights to improve processes and make business operations much more efficient.

6. Enhance User Experience  

Enterprise software is getting more and more complex and not to forget, more customizable by the day. Employees have to deal with multiple applications on a daily basis. A DAS simplifies this experience by providing guidance and a consistent user experience across multiple applications. Apty helps employees complete tasks that involve multiple apps, switching between them seamlessly.

1. Improve User Onboarding

With a DAS, introduce customers to your SaaS product and its features with the help of product tours and walkthroughs. Onboard users seamlessly and ensure that your customers fully leverage your software.

2. Enhance User Experience

Provide your customers the best experience on your platform with a Digital Adoption Solution. The product tours and walkthroughs paired with the analytics help you better understand your users’ experience on your platform and improve it.

3. Reduce Support Costs

A DAS also lets you provide quick assistance to users within the app itself, reducing the burden on your customer support team and reducing support and maintenance costs. Your users will always have easy access to assistance within your application itself.

4. Introduce New Features Faster

Make rollout of your product’s updates seamless with the help of a DAP’s announcement feature. The announcement can include a launcher that takes the user through the new features instantly, improving adoption. 

5. Increase Customer Retention

With the excellent user experience and support provided by a DAP, your customers will want to keep using your product. A DAS makes complex software user friendly and increases your customer retention rates.

6. Get Insights from Analytics

The software usage analytics by a DAS allow you to understand user behavior on your tech stack and find friction points in your processes. This insight can be used to iteratively improve your processes.

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Why Apty Is the Best Digital Adoption Solution

Apty was named the Leader in the Digital Adoption Platform category in Winter 2022 G2 Report.

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Apty supports the largest digital adoption solution deployment in the world, implementing it on more than 3 million end-users. Apty is trusted by several Fortune 500 companies for their digital adoption and transformation needs.

Apty is the highest rated DAP on trusted software review website. Take a look at the scores of Apty and its competitors.

Top Digital Adoption Solutions - A Comparison

Criteria Apty Whatfix Appcues Pendo Intercom
Overall Rating 4.8 ★ 4.6 4.7 4.5 4.4
Meets Requirements 9.4 ★ 8.8 8.7 8.6 8.6
Ease of Use 9.4 ★ 8.7 8.8 8.3 8.8
Ease of Setup 9.2 ★ 8.3 8.5 7.9 8.4
Ease of Admin 9.2 ★ 8.3 8.8 8.5 8.6
Quality of Support 9.7 ★ 9.8 9.2 8.8 8.6
Ease of Doing Business 9.6 ★ 9.5 9.4 9.1 8.7
Product Direction 9.6 ★ 9.5 9.0 8.9 8.5

What our customers say

"A Powerful Tool to drive Enterprise Adoption"

★★★★★

"We’ve tried a few DAPs before but most of them failed to deliver what they promised when we scaled up. Apty, on the other hand, has been a boon for us in driving software adoption. It is as powerful & efficient as it is simple, and that’s the best part for me – No fuss. No hassle. "

 

"Much Needed Solution for Success!"

★★★★★

"This is a solution that my company has needed for a long time. We received demonstrations from multiple DAP companies and working with APTY just felt right. Customer support through the onboarding process has been amazing!"

 

Benefits of choosing Apty

We Deliver Transformative Value To Leading Businesses, The World Over

80%

SAVINGS

In Software Support, Training & Maintenance Costs

300%

FASTER

When it comes to the Adoption of any Software

40%

INCREASE

In Employee Performance and Productivity

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Digital Adoption Solutions Checklist

Before investing in a digital adoption solution, make sure that it ticks the following boxes:

  • Business Process Compliance
    Make sure the DAP you choose allows you to comply with industry and organizational policies, rules, and regulations.
  • Advanced Analytics
    Make sure the platform gives you analytics to see how users interact with the host application and your guidance content.
  • Audience Segmentation
    The ability to segment your users and customize your on-screen guidance content for each group.
  • Multi-Application Support
    Will on-screen guidance work with multiple applications? This is important if you have processes that involve multiple applications. 
  • Automation
    The digital adoption solution should let you automate mundane and repetitive tasks to reduce manual labor and increase productivity
  • Multi-language Support
    Make sure the DAP you choose allows you to change the language of the content in your Workflows, Tooltips, Launchers, Announcements, etc. Apty allows you to auto-translate your content to any language using Google APIs. Apty's internationalization feature also allows you to change your interface to three more languages - Spanish, German, and French.
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Business Process Compliance

Make sure the DAP you choose allows you to comply with industry and organizational policies, rules, and regulations.

Advanced Analytics

Make sure the platform gives you analytics to see how users interact with the host application and your guidance content.

Audience Segmentation

The ability to segment your users and customize your on-screen guidance content for each group.

Multi-Application Support

Will on-screen guidance work with multiple applications? This is important if you have processes that involve multiple applications.

Automation

The digital adoption solution should let you automate mundane and repetitive tasks to reduce manual labor and increase productivity

Multi-language Support

Make sure the DAP you choose allows you to change the language of the content in your Workflows, Tooltips, Launchers, Announcements, etc. Apty allows you to auto-translate your content to any language using Google APIs. Apty's internationalization feature also allows you to change your interface to three more languages - Spanish, German, and French.

FAQs - Digital Adoption Solution

What is a digital adoption solution?

A category of software that helps organizations increase software adoption with the help of walkthroughs, tooltips, announcements, launchers, etc.

What is a digital adoption platform?

A digital adoption platform and a digital adoption solution are more or less the same. However, Gartner uses the term digital adoption solution to refer to the technology.

How do I choose a digital adoption solution?

Companies invest in digital adoption solutions to increase their software ROI. Since a DAS works on top of other application, it must be flexible enough to accommodate for any software.

Apty is known for its ease of use and flexibility. Their customers love it for its quality of support as well.

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