Table of Contents
Why World Bank Group Replaced MyGuide: Scaling Digital Adoption with Apty Across 50,000+ Global Users
By replacing MyGuide with Apty, World Bank Group is advancing onboarding, user guidance, and operational insight across 5 core platforms—supporting a mission-critical shift toward process consistency and productivity.
The Challenge:
With 50,000+ employees across diverse regions, World Bank Group faced onboarding lags, inconsistent adoption of HR and learning platforms, and limited insight into how systems were actually being used. Their legacy MyGuide tool couldn’t provide the analytics or process alignment needed to scale global transformation.
The Apty Shift:
World Bank Group initiated a proof of concept to replace MyGuide with Apty, focused on:
- In-app guidance for key tools like EdCast and MyHR
- Multi-language support for global reach
- Deeper analytics to uncover process bottlenecks
- Structured change communication across platforms
- Foundation for a scalable, organization-wide adoption strategy
The Outcomes:
- Faster onboarding across regions
- Reduced support volumes for navigation queries
- More consistent process execution globally
- Increased productivity for new and existing staff
- Better resource alignment to core mission activities
”We’re not just upgrading tech—we’re enabling our global teams to do more for development by spending less time on systems and more on impact.
— Digital Transformation Leader, World Bank Group
Want to see how?
Download the full narrative to explore how digital adoption can drive mission impact at scale.
