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WalkMe Alternatives That Could Work Better For You

Walkme-Alternatives

WalkMe Alternatives. WalkMe Competitors. Top alternatives for WalkMe. WalkMe similar software.

If you're in the market for a Digital Adoption Platform, you've probably run a few searches on these phrases and checked out WalkMe.

We get it.

As one of the first solutions in the market, many companies start their digital adoption journey by researching WalkMe.

But does that mean WalkMe is the best fit for you?

Maybe not.

In the years since WalkMe launched, technology has changed a lot, and the need and market for Digital Adoption Solutions have grown. With so many options now, several modern WalkMe alternatives could work better for your organization.

With the help of the popular software review site G2, we've compiled a list of the top 9 WalkMe alternatives you should investigate to discover the Digital Adoption Solution that will work best for you.

Also we're going to cover

Top WalkMe Alternatives

These WalkMe alternatives are the top 10 highest rated digital adoption platforms as of June 2020:

  1. Apty
  2. Appcues
  3. Pendo
  4. Intercom
  5. Whatfix
  6. UserGuiding
  7. Spekit
  8. EdCast MyGuide
  9. HelpHere
  10. UserIQ

WalkMe is one of the top digital adoption solutions listed on the software review site G2, but when you sort the rankings by how satisfied users are with the product, it’s clear why you should consider researching other platforms. WalkMe ranks 16th.

WalkMe Alternative

Product Focus

G2 Satisfaction Score

Apty

Digital Adoption Platform with an emphasis on insights and analytics – highest rated WalkMe Alternative.

95

Appcues

Product experience platform designed for product teams to learn more about what their users and provide a better product experience.

93

Pendo

 

Product experience platform with an emphasis on analytics so teams can build better products.

85

Intercom

Personalized, in-app messages.

85

Whatfix

Digital Adoption Platform - head-to-head WalkMe competitor

83

UserGuiding

Tool for building product tours.

72

Spekit

Training, sales enablement and process documentation too with an emphasis on Salesforce.

70

EdCast MyGuide

Digital Adoption Platform, key WalkMe competitor

65

HelpHero

Product tour builder.

56

UserIQ

Insights and user experience tools for customer experience teams.

51

For comparison, WalkMe’s satisfaction score on G2 as of June 2020 was 26.

WalkMe Competitor Comparison

WalkMe isn’t the highest-rated solution in the marketplace. In fact, many other digital adoption platforms rate higher for satisfaction than WalkMe.

WalkMe-Competitor-Comparison

Take a look at the marketplace Grid from G2 for WalkMe and its competitors.

See how WalkMe is on the left side of the grid? The further right a product is on the grid, the higher the product's satisfaction score. Remember, these scores are based on reviews from actual users of the product. When you're investigating WalkMe alternatives, try to focus on solutions that rank higher for satisfaction.

Schedule a demo to see why Apty is the highest rated for satisfaction on G2.

What to Look for in a WalkMe Alternative

Besides satisfaction, make sure you consider these elements as well when evaluating WalkMe alternatives:

  • Ease of use:- how easily can you create or update your on-screen guidance and other content?
  • Quality of support:- do they provide the support you need, or will you have to invest heavily in professional services?
  • Implementation time:- how quickly can you get up and running?

Must-Have Features for WalkMe Alternatives

Must-Have-Features-for-WalkMe-Alternatives

When it comes to the key features in WalkMe alternatives or any digital adoption platform, be sure you look for these items:

  • Audience Segmentation:- the ability to customize your on-screen guidance content by role or user group.
  • Multi-language support:- the functionality to deliver on-screen guidance in multiple languages. Before investing in a DAP, make sure you test out how easy it is to create multi-language content and translations if this is a feature you plan to use.
  • Mobile support:- Does on-screen support work in mobile applications or mobile websites?
  • Cross-Application Support:- Will on-screen guidance work with multiple applications? This is important if you have a process that starts in one application and involves a second or third. For example, if you have a process that involves updating a record in both your ERP and your CRM, you’ll want a WalkMe alternative that has cross-application support.
  • Automation:- Does the digital adoption platform let you automate mundane and repetitive tasks?
  • Advanced Analytics:- Make sure the platform gives you analytics on both how users interact with the host application and your guidance content.

rSee Apty’s advanced analytics and features in action. Schedule a demo today. 3r

Which WalkMe alternative is the fastest to implement?

It takes days - not months - to implement Apty. Our advanced insights and tracking feature can be enabled in less than a day. Apty immediately starts tracking how people interact with your application, so you know what type of on-screen guidance content your users need.

How Apty is Different than Other WalkMe Alternatives

The biggest difference between Apty and other WalkMe alternatives is that Apty follows the modern DAP cycle. With any digital adoption platform, one of the toughest challenges is deciding what on-screen guidance you need to create. The Modern DAP cycle helps you better understand your users so you can create the content they need.

With a traditional or legacy digital adoption solution, admins end up guessing what on-screen guidance to create. Most legacy products also only give you analytics on how users interact with the content you create.

DAP-1Legacy Digital Adoption Solution Cycle

As the leading modern Digital Adoption platform and WalkMe alternative, Apty follows the DAP Cycle, which helps you first identify what on-screen guidance is needed before you invest the time in creating the content.

Apty follows a 4-part process:

  1. Setup tracking to see how users interact with your application.
  2. Analyze your usage data to provide actionable insights on where on-screen guidance could help your users.
  3. Create and deploy your on-screen guidance.
  4. Continuously analyze and optimize your on-screen guidance to better meet users' needs.

DAP-new

By following the DAP cycle, you don't waste time or money creating on-screen guidance users don't need. The DAP cycle helps you quickly identify where the hang-ups are in your application and how you can solve them with on-screen guidance.

Schedule a call with one of our digital adoption specialists to learn more about the DAP cycle.

Why Apty is the Best WalkMe Alternative

The modern DAP cycle is just one of the reasons Apty is the fastest growing digital adoption platform. When you stack up WalkMe competitors, Apty comes out on top.

Why-Apty-is-the-Best-WalkMe-Alternative

Here’s why you should consider Apty as a WalkMe alternative.

Data-centric Approach

Apty takes a more data-centric approach to help you measure your overall adoption and be strategic about how you use the guidance features to improve your utilization. Our advanced tracking and analytics help you be more efficient in creating only the product walkthroughs you need. We’ve also recently added the ability to track your own objectives and key results to measure the success of your digital transformation projects.

Easier to Update

WalkMe is a robust tool with a ton of customizable features, but with that customization comes a degree of difficulty. Apty offers most of the same customization without the difficulty. Our code-free editor is one of the easiest to use of any WalkMe alternative on the market. You can quickly create, publish, and update content. Our editor saves you time or the money of having to pay for additional professional services.

Better Performance

Apty loads faster and takes up less memory than WalkMe according to our own internal testing and the feedback we've received from clients who have used both solutions. As a newer and more modern digital adoption platform, Apty is built on a new tech stack, so it runs faster. Load time is especially important in evaluating WalkMe alternatives if you're trying to serve users who have slower internet speeds.

More Reasonable Pricing

Apty delivers more value based on its reasonable pricing model. Apty’s pricing model benefits companies of all sizes. Our clients range from small to Fortune 500 companies, but small to medium-sized companies could benefit the most of Apty’s advantages.

Benefits of Using Apty as a WalkMe Alternative

Apty helps companies improve their productivity and the ROI of their enterprise applications. Apty is the ideal solution for:

  • Training
  • Onboarding, and
  • End-user support.

Benefits-of-Using-Apty-as-a-WalkMe-Alternative

Companies that use Apty as a WalkMe alternative experience many benefits, including:

Increased Productivity

What used to take hours can be done in minutes with Apty. Apty’s guided workflows help your users easily navigate any web-based application. Apty also provides on-demand help and real-time data validations to ensure every user can complete their tasks accurately.

Apty also includes automation so you can decrease the amount of time your users spend on routine and repetitive tasks. For example, if your sales team needs to log a call in your CRM like Salesforce, they can use a simple Apty chatbot to log the call in seconds without even opening Salesforce. This allows your users to focus their efforts on projects and tasks that add value.

Decreased Training Costs

Adopting new software using traditional methods requires countless hours of training, hiring consultants, and additional support staff. Apty allows users to learn as they interact with the program, eliminating the need for ineffective classroom training.

One way Apty helps decrease training costs is with the ability to export interactive walkthroughs into multiple formats. For example, after creating a workflow in Apty, you can export it into these formats:

  • Webpage
  • SCORM object to use in a learning management system (LMS)
  • PDF with screenshots
  • PowerPoint
  • Video

This saves the learning and development team countless hours as they can create the content once and export into all the formats they need. Learn more about how you can use a WalkMe alternative like Apty to make training easier with our blog post on using the COPE method to create training materials.

Faster Onboarding With First Day Productivity

Apty quickly onboards new employees to enterprise applications. With Apty’s guidance, new employees can start using the software on their first day, with no additional training. Employees learn best by doing. Apty’s on-screen guidance and onboarding checklists let them learn at their own pace while they’re doing their jobs.

Better Change Management

Apty guarantees instant compliance with any changes to your processes and business rules. With announcements inside your application and validations to ensure each entry conforms to your processes, you can quickly communicate and execute changes without spending the time or money to update your documentation and train people for every change.

This is especially helpful when using a digital adoption platform while updating your enterprise software. For example, if you made the switch from Salesforce Classic to Lightning, Apty's on-screen guidance could walk your users through the changes without having to host a bunch of additional training sessions.

What Apty's Users Say

We’ve compiled just a few of Apty’s G2 reviews below. Check out Apty’s profile on G2 to see why Apty is the highest rated digital adoption platform for satisfaction.

Wonderful Tool

★★★★★

The way you create content in Apty is much simpler than in other tools. You don’t have to know how to code or anything. You could train almost anyone to do it.

G2 Review

Awesome Support

★★★★★

The Apty support team is the best. This has been one of the easiest tools to implement because they’ve made everything so simple. They’re a pleasure to work with.

G2 Review

Apty Made Product Adoption Easy

★★★★★

I’ve used some of the on-screen guidance solutions. The big difference with Apty is the editor where you create Apty content. It is simple and doesn’t require coding or scripting to get it to do what you want.

G2 Review

Apty Helps With Adoption

★★★★★

Creating walkthroughs is a breeze as one can create it without any prior knowledge. I have used some of the onboarding tools in the past which usually demand certification. But with Apty, you don't need one.

G2 Review

Wonderful Tool

★★★★★

The way you create content in Apty is much simpler than in other tools. You don’t have to know how to code or anything. You could train almost anyone to do it.

G2 Review

Awesome Support

★★★★★

The Apty support team is the best. This has been one of the easiest tools to implement because they’ve made everything so simple. They’re a pleasure to work with.

G2 Review

Apty Made Product Adoption Easy

★★★★★

I’ve used some of the on-screen guidance solutions. The big difference with Apty is the editor where you create Apty content. It is simple and doesn’t require coding or scripting to get it to do what you want.

G2 Review

Apty Helps With Adoption

★★★★★

Creating walkthroughs is a breeze as one can create it without any prior knowledge. I have used some of the onboarding tools in the past which usually demand certification. But with Apty, you don't need one.

G2 Review

Checklist for Researching WalkMe Alternatives

Checklist-for-Researching-WalkMe-Alternatives

To summarize, if you’re in the market for a digital adoption platform, make sure you include the following as a part of your research into WalkMe alternatives:

  • Check out the latest reviews on G2.
  • See what other companies are using the solution.
  • Ask for a free trial.
  • Investigate how easily you can create and publish on-screen guidance.
  • See what analytics are available from the vendor. Can you follow the modern DAP cycle?
  • Compare implementation timelines.

With a little research and the right questions, you can find the best WalkMe alternative for your business. Whatever your business size or digital adoption challenges, Apty can help.

Schedule a demo or sign up for a free trial today to see Apty in action.

FAQs on WalkMe Alternatives

1. Which WalkMe alternative is best for small businesses?

Apty works with businesses and organizations of all sizes. Apty’s ease-of-use makes it a great choice for smaller businesses.

2. Which WalkMe alternative is best for medium to large enterprises?

Apty’s client base includes several Fortune 500 companies. One of our current projects is helping a large global company roll out Salesforce to more than 3 million independent sales consultants around the world.

3. Which WalkMe alternative is best for companies with heightened data security needs?

Apty works with government agencies and large banks. We understand the unique data security needs of all our clients.

4. Which WalkMe alternative is the easiest to use?

Apty's ease-of-use is mentioned frequently in our user reviews on G2. Our code-free editor makes creating interactive walkthroughs simple and pain-free. For anyone looking at buying a digital adoption platform, you need to spend time investigating how you create and edit content. If it's too difficult to update or create new content, then you will not get the most value out of your DAP. When the process of creating content is challenging, most companies stick with the content that was created during their onboarding process and never create any new on-screen guidance. If they do decide to create more content, they often end up paying for additional professional services to have it done for them. Creating content with Apty is simple. Test out the Apty Studio for yourself with a free trial. The trial lets you create content for any website or web-based application to give you an idea of how easy it is to add on-screen guidance with Apty.

5. Which WalkMe alternative is the fastest to implement?

It takes days - not months - to implement Apty. Our advanced insights and tracking feature can be enabled in less than a day. Apty immediately starts tracking how people interact with your application, so you know what type of on-screen guidance content your users need.

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Nathan Altadonna
Written by Nathan Altadonna

A former journalist and product manager, Nathan is a proud tech geek who blogs about digital transformation, employee productivity, and enterprise software. In addition to his work with Apty, Nathan runs his own consulting company, Innate Digital, helping companies develop content and get the most out of their marketing tech stack.

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