If there's one thing that companies around the world, both large and small, have accepted and united on, in the backdrop of the COVID-19 pandemic, it has got to be remote working. While several enterprises were already testing out the efficacy of this arrangement for a few years now, the pandemic has emphasized the benefits of a flexible remote workforce, globally.
Despite the myriad benefits it offers for both businesses and its employees, there still are several myths surrounding remote working, especially when it comes to remote onboarding and remote training of employees.
In this blog, we’re going to examine some of the most common misconceptions about remote onboarding and training and how you can improve your process with the help of digital onboarding tools.
Myths of remote onboarding and training
Myth 1: Employees working remotely need lots of coaching and guidance
It is commonly believed that the majority of remote workers need very frequent coaching and guidance. But let's take a step back and think about how true or valid this is.
At the initial stage, there might be the need for training and guidance, but eventually, all employees, remote or otherwise, will want to feel like you trust them to do their job. Also, from a cost perspective, excessive training and coaching is an expense you definitely can avoid.
To address this situation, you can create engaging video tutorials by using a professional video-hosting tool. It is a trusted platform that helps to create videos to onboard your users quickly by making them understand and adopt your product in no time.
Other support tools help to accelerate user onboarding with minimal coaching and guidance like Zendesk, Help Scout and many more. Digital tools help remote employees to learn and adapt to your software and processes without the need for excessive coaching.
Myth 2: Remote Onboarding of employees is challenging and tedious
So, for any enterprise, it is essential to find a way to onboarding remote employees. Yes, there are difficulties in training through virtual meetings, over a phone call, or by sending learning videos. But certain digital tools in the market provide in-application self-learning as an alternative for all the traditional means of training.
The on-screen guidance of a digital adoption platform, like Apty, can help new hires quickly master your software and processes. Modern Digital Adoption Platform like Apty fastens the remote onboarding process and makes your employees an expert on the product.
Myth 3: Workers are comfortable with digital conferencing tools
One of the best practices to make sure your employees are being productive is to set up a process where during specific hours remote workers must be available for virtual meetings. Digital conferencing tools are a must-have, today, to conduct meetings, transferring files and for many other purposes.
But it may not be in the best interest of all your employees to assume that every new hire is comfortable with your virtual tools. Even if they have worked remotely before, they may not have used your tools.
Make sure you provide support and a brief tutorial on how to use your virtual meeting tools.
Myth 4: Remote Workers are not productive
How do you ensure the productivity of your employees if they’re not in the office?
This gives rise to multiple questions, like:
- How to train your remote employees?
- Do you need to monitor or check everyone?
- Does your software have a tracking option? If so, is it effective?
Digital adoption platforms, like Apty, allow you to track and measure your business processes inside the applications you use the most.
For example, clients that use Apty with Salesforce can get an idea of what activities Salesforces is being used for, how frequently users perform those activities and how much time each activity takes.
According to markinblog.com, 4.7 million people work remotely, which is 3.4% of the entire workforce in the U.S. Remote working is growing globally, the business needs to adapt to the change at the earliest.
Another research by smallbizgenius.net says, 'Companies that allow remote work have 25% lower employee turnover than those companies that don’t.'
Overcome all the myths and challenges by adopting yourself to digital transformation trends. The modern Digital Adoption Platform busts all the myths and helps you to address any product-adoption related issues that many enterprises face.
Apty makes remote onboarding, training & monitoring employees easier and improves software utilization and ROI.