Implementing new software is expensive and time-consuming. Companies spend millions of dollars and months to years planning software implementations.
Unfortunately despite their best efforts, they frequently forget about one key element. Companies make the mistake of focusing on planning the selection, installation and technical components of new software without considering the human element. Your software implementation will fail if people don’t use the software.
If you want to keep your software implementation on time and on budget, you’ll need to plan for how to get users to adopt the new software. Our clients tell us they’re able to adopt new software two to three times faster thanks to Apty. So what’s the secret to overcoming the human element in software adoption? We help them better train users and measure the progress of their adoption.
Training and Support for Software Adoption
If you’re going to get people to utilize software, you have to make sure they’re comfortable using it. That starts with providing the right type of training.
Anyone who has gone through an implementation before can tell you that traditional classroom training isn’t the best way to learn a new program. Most users find that style of learning unengaging and will struggle to remember how to navigate the software once they get back to their desks.
Apty helps users learn while they’re working in the program with on-screen guidance.
Apty’s guided workflows and other support content can show users where to click and what to do while working in the software. The guidance greatly reduces the need for traditional classroom or video training sessions.
Measuring and Tracking Software Adoption
Once a software implementation moves into the go-live phase many companies struggle to achieve true visibility into adoption rates.
Apty’s tracking tools can be configured to analyze not just if people are using software but how they’re using. If you have a 5-step process, Apty can show how many people make it through all five steps and if they’re getting stuck what step is the issue.
You can use this data so you can deploy additional on-screen guidance for those steps. Apty also allows you to analyze usage by segments so you can tell if individual teams might need additional support.
Keep Your Software Adoption On Track
Apty ensures a smooth and successful adoption by helping users quickly master the new software while also giving administrators detailed data to measure adoption rates. If you’ve recently adopted a new software or are planning an implementation, schedule a FREE demo today to see how Apty can help.