It’s no secret that Salesforce is really ramping up the pressure for customers to migrate to Lightning. New features are no longer being released in Classic, which means to stay up-to-date, and to be able to take full advantage of the platform, you need to be on Lightning. In fact, Salesforce...

Lightning. Salesforce has been talking about it for a few years and is now getting serious about moving users over. So serious that enhancements are no longer being made to Classic. So how do you go about planning to move to Lightning, convincing users and management, and then actually making it...

A few weeks after a Salesforce training session, most of your users seem to have forgot everything they learned. The scenario is familiar to most Salesforce trainers and admins. What’s behind these cases of mass amnesia? The Forgetting Curve strikes again. Keep reading to learn what the Forgetting...

Salesforce updates and process rollouts can seem overwhelming, but with the right tools, updates are much more manageable. Successful change management in Salesforce typically requires: Preparing training materials Updating user guides Leading in-person training sessions Providing additional...