In response to uncertainties caused by the pandemic, several companies have shifted to remote working. Even though the remote working trend began in the late ’90s, not many companies took to it until 2020.
And while this may have been the only option for most businesses, companies that haven’t got used to the new normal of remote working encounter many challenges. Business owners and Executives are battling to manage their remote workforce and to ensure business continuity.
This Gartner HR Survey shows that 88% of companies have encouraged or mandated employees to work remotely due to the COVID-19 pandemic. In this backdrop, it is absolutely imperative that you have a solid remote workforce management strategy to lead and manage your remote team in the right direction.
To help you achieve success with remote workforce management, we’ve put together this article where we discuss:
- Best Practices for managing employees working remotely
- Remote Workforce Management Challenges
- Your one-stop solution to smoothly overcome the challenges – a DAP
Best Practices for managing employees working remotely
Remote work can be highly beneficial for companies - when done right. Here are some best practices and tips to make your remote work effective and get better outcomes.
1. Equip your employees
Organizations must ensure employees have all the necessary technologies to complete their tasks. Some companies offer infrastructural benefits like internet connection, ergonomic chairs, work table set-ups, etc to make their employees feel comfortable at home. Listen to remote working employees, understand what they want, and equip them with it.
2. Build trust amongst employees
Companies must trust their employees and encourage trust between themselves too. As managers don’t have constant access to their remote teams, the trust factor is at risk. Micromanaging your remote employees can harm employee engagement and performance.
Employees who don’t perform well or are disengaged must be encouraged to share their concerns rather than being held accountable. Build trust among team members and make your employees feel committed to their work.
3. Set up frequent check-ins
Frequent check-ins can be highly beneficial. It can keep your employees in the loop and make them feel committed. Leverage this opportunity to not only get task updates but also to build confidence and relationship. Frequent meetings can help you understand employee concerns, build trust, share the latest updates, and make important announcements.
Remote Workforce Management Challenges
To make your remote team “work as usual”, you must understand remote workforce challenges in the first place. The following are the most common challenges that several enterprises face.
Traditional face-to-face training is no longer viable in remote training. Onboarding and training remote employees on your product can be tough when your trainees are not engaging. Training managers must find more relevant and innovative training methods that provide a better employee learning experience and increases remote workforce productivity.
Lack of supervision in the work-from-home culture can give your employees more flexibility and they can be distracted easily. It is very difficult to monitor remote employees and keep them engaged. In the United States, disengaged employees cost companies up to 550 billion dollars a year. Managers must monitor their employees and when they are not engaged, they must take necessary actions to boost employee engagement.
When employees work remotely, identifying employee pain points with the product, ensuring data integrity and process compliance are very difficult. Employees using complex applications might need frequent guidance to complete the task. These things can stagnate your normal business operations and makes it difficult to achieve your organizational goals.
DAP – Your one-stop solution
With the right Digital Adoption Platform (DAP) in place, you can ensure effectiveness in remote work. Remote or on-premise, Digital Adoption Platform is the best tool for training, onboarding, and boosting productivity. Apty DAP is the best technology that can help you overcome remote workforce management challenges.
Let us understand how Apty DAP can help you in remote work.
Training and onboarding your remote team
Apty DAP can train your employees on any web-based application in real-time without the need for any external assistance. Apty’s interactive software walkthroughs can guide your employees to complete the job quicker and with high accuracy. Remote Onboarding and Training is made simple with Apty’s in-app guidance feature.
Engaging your remote workforce
Engaging employees while training them is not an easy task. Employees will be engaged as long as they are comfortable using the tool. Apty can make your complex task simpler with personalized walkthroughs and also helps automate mundane tasks. Apty’s in-app announcements, validations, and tooltips provide a seamless learning experience and keep your employees engaged.
Ensuring business process compliance in your remote working team
Monitoring remote teams and ensuring effective task completion is very challenging. With the help of validation and tooltips, you can ensure process compliance and data accuracy. Apty’s validation helps your employees enter the right data in the right format without which they cannot proceed to the next step. Apty’s tooltip prompts employees what type of data must go in each field.
Managing remote performance
You can improve remote employees' performance by proactively identifying & addressing their pain points. Apty can identify the exact place where an employee struggles to complete a task and allows you to create and launch customized walkthroughs in minutes. Apty analytics provides an in-depth report on employee behavior within the application.
Apty DAP is the right tool that you can invest in to overcome all your onboarding & training related challenges. It ensures seamless product adoption and boosts remote employee performance.