Managing a remote workforce is challenging, especially when it comes to training and onboarding them to new software. Organizations are starting to realize that there needs to be a shift in their employee training methods to tackle this issue.
Training is inefficient with existing methods and it is becoming increasingly difficult to help employees with new applications or processes.
To help with this, companies have invested in remote work training tools like Learning Management System, Learning Experience Platforms, Video training tools, Project Management Tools, and Communication tools.
Although these tools are great and help companies strategize their remote training and onboarding for employees, they do not provide in-depth insights about the impact created out of these training programs.
Companies can use a Digital Adoption Platform to analyze the impact of training and create content that can guide employees on the job. DAPs are a brilliant solution to solving remote training issues since it is not restricted by location or time.
It provides guidance and training on any software in real-time to ensure employees are covered round the clock. Read on to find out how DAPs can help make remote training much more simple.
1. Analyze the Behaviour of your Workforce
Creating training content merely with a subject matter expert’s opinion or worse, by assumption, may not be a sustainable approach. The way employees interact with the newly deployed application needs to be tracked first before creating a structured training program.
With Digital Adoption Platforms, you can analyze employees’ behavior while using software and how they complete certain tasks. You can then define an expected course of action to complete that task and compare the two.
This will help you measure the gap between the most efficient way to complete a task and how employees do the same.
Based on this insight, employees can be informed of the more efficient way to use software and thus manage the remote team effectively.
2. Use a Digital Adoption Platform to Guide the Workforce
Now that you have understood how user behavior can be analyzed to gain visibility into gaps, you can now create a training program that incorporates all this insight and any required guidance that employees can easily access.
It is always ideal to use more than one training method to ensure successful remote work training because each employee is different and the way they learn is unique.
Select a training method and complement it with a robust Digital Adoption Platform as it can guide employees within the application at each step with its Walkthroughs, Tooltips, and other content.
After training is complete, if employees ever need to revisit what they have learned, having knowledge content in formats like PDFs, PPTs, videos, and walkthroughs can be extremely useful. DAPs usually have in-app help decks where users can easily access this content.
For example, in CRM software, if an employee learned how to create an opportunity with the help of a video tutorial and needs to learn how to create a lead. They would prefer to learn this with video content and can open the help deck to access this content.
A Digital Adoption Platform is an effective remote workforce management tool that guides employees at each step within any web-based application.
Relevant Read: Role of DAP in the post-pandemic world
3. Create Effective Training Content
Creating training material that works for remote employees can be challenging. Quite often, organizations use authoring tools to create intensive training content but unfortunately, it takes a lot of time even to create a few minutes worth of content.
You need 197 minutes (three and a half hours) to create 1 minute of interactive content according to this eLearning calculator.
So, to create an hour-long course, it would require 195 hours of your time and even with it, you will not be sure of its efficiency and impact.
Rather than spending a lot of time creating a course, you can simply convert the Walkthroughs from a Digital Adoption Platform to PDFs, PPTs, Videos, and SCORM format with just one click. The converted SCORM content can even be deployed in LMS with ease.
Interesting Read: Top 4 myths of Remote Training and Onboarding
4. Measure its Impact on Employees (Business outcomes/ Objective Funnel)
With a Digital Adoption Platform like Apty, you can create an objective funnel where you can group a set of tasks that employees have to complete to get familiar with the application. You can analyze the completion rate in the dashboard and devise a strategy to encourage the employees to complete those tasks.
Not only this, but you can also see the engagement rate on a particular activity and the user adoption rate for a particular task. If the least adopted feature of an application is crucial for the business, then the admin can either email employees to educate them or use the in-app announcement feature of the Digital Adoption Platform to pass the message.
For example, if “Updating opportunity” is crucial for a business then employees have to do it regularly. To keep a check on this, an admin can use the “Activity engagement” dashboard in Apty to see how often the “Update opportunity” activity is performed by employees.
To avoid such a situation, the admin can either inform employees by sending an e-mail or an in-app announcement notification as shown in the image below. From there, employees can either launch a workflow or watch a video to understand how to update an opportunity.
The granular tracking and analysis in a Digital Adoption Platform(DAP) can provide actionable insights into your business processes. It is easy to detect any change in employee performance and activity. DAPs are a great tool to not just train employees but also to track and analyze their adoption of software and processes.
5. Reassess and Improve Remote Work Training
No training is perfect and its analysis is a continuous process. It is important to analyze the performance of employees to find out if the provided training is adequate.
Admin can gain insight into the efficacy of the training provided by the Digital Adoption Platform. They can see stats such as:
- Frequency of instructional content usage
- Workflows completed vs exited
- Tooltips displayed vs read
- Announcements displayed vs accepted
- Top elements from each category
This kind of information makes it clear if your new training methods are working. If they are not, tweak it and encourage employees to complete them.
A capable Digital Adoption Platform like Apty helps businesses gain visibility into their employee engagement, identify and fix roadblocks, and reduce training costs.
Creating a training program can be difficult and selecting an apt training method is even more challenging. It is always better to have a Digital Adoption Platform in your toolkit to ensure immediate and consistent learning. When this couples with the powerful analytics that a DAP provides, the training gets better, efficient, and rewarding.