The pandemic has created a huge shift in the way employees work as most companies have rolled out “Work from Home”.
What is Work from Home (WFH)?
Work from home (WFH) refers to employees working remotely, most commonly at their homes, away from their offices. In this arrangement, employees do not have to commute to their workplaces.
Enterprises need to think out of the box and reshape the way they manage their workforce. Social distancing has become the norm and businesses are moving into virtual workspaces, to be able to continue their business operation without any disruption.
Companies must now think about:
- Enabling remote onboarding and training of new employees
- Ensuring business continuity
- Enabling employees to use a remote conferencing tool
- Providing instant and responsive support 24/7
- Increasing employee productivity and performance
- Techniques to track and monitor your output
Meanwhile, employees are worried about how they are going to work remotely from home.
The primary concern of organizations must be to educate employees on how they can work from home. To avoid confusion and a lack of efficiency, companies must create proper communication channels for their remote workforce.
This situation has pushed a lot of tools from the “good to have category” to the “must-have category” for organizations. We’ve highlighted several of these tools in our blog “Practical Guide for CIOs to keep the business up and running”.
But, even if your tech stack is the best in the world, if employees are not able to make the most out of it, your productivity could suffer.
This is where Digital Adoption platforms can help.
What are Digital Adoption Platforms?
Digital Adoption Platforms are a category of technology that helps improve application adoption, onboarding experience, training efficiency and user productivity. This is achieved by providing on-screen guidance for applications and analyzing the application and process usage patterns to find roadblocks and trends, to improve upon them. A good DAP also ensures business process compliance.
Organizations that have already invested in their workforce and technology may find it difficult to make this transition to remote working. However, the right tools can help make this transition smoother. A digital adoption platform is a versatile tool that can train and onboard employees easily and help them master technology, remotely.
Apty takes a proactive approach to Digital Adoption by analyzing software usage to find gaps in existing systems and processes. This actionable insight can help make changes to address such issues. Apty follows the DAP cycle and iteratively improves software usage.
Let’s talk about some of the common use cases of Digital Adoption Platforms in a work-from-home setting.
1. Remote Onboarding and Training made easy
Employee onboarding is not a simple task when you’re in the office let alone working remotely. If you are not doing it carefully, it may lead to employee frustration over a period.
Two critical things that come into play during remote onboarding and training of new employees are processes and software. Employees need proper training for both things.
According to Glassdoor,
HR managers and product trainers have started leveraging Digital Adoption Platforms (DAP) to help their employees do the task efficiently by showing them on-screen walkthroughs within the application. Providing interactive workflows makes their employees proficient quickly.
Here is how Apty’s Onscreen guidance works:
You can create any number of walkthroughs to make your employees' tasks simpler and better. The Digital Adoption Platform helps you to onboard and train your hires at a faster rate.
2. Guaranteed Business Continuity
Companies have to realize the emotional toll that employees have taken during the pandemic. Even routine tasks can seem overwhelming to them. Organizations can help by providing them all the help they can to make work simpler for employees.
This is where it helps to have a Digital Adoption Platform, like Apty, that automates redundant tasks. Apty’s chatbot interface makes it easy for employees to complete routine tasks in enterprise systems, like Salesforce, without even opening the application.
3. Data-driven decisions
With your teams all working remotely, it can be more challenging to track your overall progress and productivity. How do you know what work is getting done? Or if you’re in the middle of a digital transformation, how do you know if you’re still on track?
Apty’s built-in tracking tools enable you to get a holistic view of what’s happening in your enterprise software systems. Companies can set up their processes and activities to monitor. For example, if you have a four-step process for inputting a potential deal, the system can identify:
- How frequently do users initiate and complete the process
- When a deal is an input following a different process, and
- Where users need additional support.
Modern DAPs analyze your usage in real-time and provide tactics to improve your employee productivity.
Here’s a glimpse of Apty analytics:
Modern Digital Adoption Platform (DAP) insights identify the place where users are facing difficulties in using the product, this helps the Learning and Development team (L&D) to go ahead and create effective workflows that address your user's difficulties.
In this way, modern Digital Adoption Platform (DAP) analytics helps to speed up the user onboarding process and makes production adoption easier. In addition to this, L&D teams can download these workflows in the medium they want to share with the users if they need internal support with anything.
4. Communication and support
Staying in touch with your employees through emails, phone calls, and virtual meetings creates a more inclusive work environment and motivates them to continue their work. A failure to do so can make them feel left out and there is a high chance of a decrease in productivity.
A Digital Adoption Platform (DAP) provides an instant solution to the above-mentioned problem; it helps you to do important announcements like product updates, process changes, project announcements, and many other things that you want your users to know immediately
According to lifesize.com, 76% of individuals use video collaboration to work remotely. Many companies started using different kinds of tools to communicate with their team, and as discussed earlier, if employees are not aware of the “how-to” of using these tools, there arises a “gap” that may turn into employee dissatisfaction and frustration.
The modern Digital Adoption Platform acts as a bridge to fill the gap between your employees and other software you use - letting you create simple tooltips that help the user to understand and adopt any product that the company uses.
No matter what digital technology enterprises use, Apty helps employees make the most out of it, in just a few days. Having a clear understanding of the current situation helps organizations define a proper strategy to manage their workforce. Leverage tools like Digital Adoption Platforms to continue business as usual.
Digital Adoption Solutions like Apty support remotely working employees by making it easier to adapt to new technologies and processes.