Companies must know how their employees perceive the training you provide, and must ensure it is helping learners improve their skills and knowledge.
How do you know whether your training program is successful or not? How can you ensure that the training your employees receive is impactful? Is your training program worth the investment? Do your employees learn anything of value in all the training sessions you organize?
To find out the answer to all these questions, you must track some crucial employee training metrics.
What are Employee Training Metrics?
Employee training metrics are a measurement standard that helps companies keep track of employee or learner performance. In other words, it is the quantifiable measure that helps track and assess your training programs' results.
Employee training metrics are useful for a variety of reasons, including.
- Determining whether your training program is successful or not.
- Analyzing data points to ensure that the training program aligns with the organization's overall goals.
Employee training metrics can give insights into the effectiveness of the training and whether it is the right type of training for your employees.
If you find it hard to measure the success of training programs in your organization, consider the following 8 Effective Employee Training Metrics.
1. Identify the course completion rates
We all heard of the tortoise and hare story and believe slow & steady is the key to winning the race. But today’s competitive market demands you to adopt a faster pace than the laggards.
Companies want their employees to be productive as early as possible. The faster the employees learn the sooner they become productive.
Nowadays, most of the training courses are online, which allows your employees to learn at their own pace. But there must be a stipulated time frame for the course completion.
Time to proficiency is an important employee training metric because it is not a viable option to allow your employees to continue learning for months.
You must identify which employee completes the course within the given time frame and the ones that do not. With the help of a Digital Adoption Platform like Apty, you can track your employees’ progress and also find out which module your employee spent the most time on.
2. Determine training KPIs
Employee progress toward a goal can be measured using key performance indicators (KPIs). KPIs are great for discovering knowledge gaps and fine-tuning training methods. The following are some sets of KPIs that companies must be tracking:
- Conversion rate
- Customer statistics (Customer satisfaction and retention rate)
- Employee statistics (Employee performance and turnover rate)
- Profit margin
Consider the KPIs you want to track depending on which indicators directly influence your business success. Decide the KPIs before you start training your new hires. Once your employees have completed the training, KPIs can assist you in accurately evaluating its efficacy.
3. Assess Employee activity details
Activity details include time spent on each activity, time to the course completion, employee drop-off rates, and more. Monitoring each employee activity in the training period is highly significant. Successful Employee Training and Onboarding can be achieved by monitoring your employees progress and keeping them on the right track.
Yes, it sounds difficult to track every employee. But the sad truth is if you are not doing so, there is a chance of employee disengagement which affects your Return on Investment.
Activity analysis is a significant employee training metric that contains all the information about where your employees stand.
Planning an effective employee training program and investing a huge sum in training must give fruitful outcomes. What if your employees are not engaged and are not learning properly? You must have a plan for employee engagement and you must be able to scale engagement.
4. Measure Learner Engagement
According to Gallup 2020 Employee Engagement research, in the United States, around 14% actively disengaged and 54% of workers are "not engaged" at the work. These statistics show the importance of employee engagement.
Measuring learner engagement is one of the most important employee training metrics, which shows whether your employees are learning or not. Track the number of attempts that an employee takes to complete the given task, identify where he/she is facing challenges.
Organizations must perform an employee training needs analysis program and identify what their employees want and where are they facing challenges. Identifying the pain points will help you to engage employees at work.
5. Identify the bottlenecks
Employees might face lots of challenges particularly when they are working remotely. By analyzing the activity results in detail, you will be able to get a clear picture of employee learning behavior. If employees can remember and apply their training on the task, it will improve employee performance, which is the desired outcome.
The amount of time spent on each task will help you understand the areas your employees are struggling in. Furthermore, if many employees are facing the same challenges, you must revise the content for better results.
Leverage a Digital Adoption Platform to monitor employee activity and identify the pain points. Apty’s interactive software walkthroughs help you provide personalized content, solve software adoption challenges, and improve your employee Onboarding & training experience.
6. Evaluation at each stage
Assessing your employees is a great way to track employee retention and growth from beginning to end. It involves three phases – pre-training, mid-training, and post-training.
Before any training, a pre-training assessment gives you a baseline understanding of where your employees are at. Based on this, you can determine the training method that best suits them.
A mid-training evaluation can tell if your employees are improving and making progress in their course by testing them in the middle of the training. Testing methods can vary based on organization; for example, you can use a worksheet or conduct a quiz.
Employee performance post-training shows how an employee's performance has improved over time due to the training. If there is no major improvement in employees’ performance or when they are backsliding, change your training plan and course.
7. Feedback and improvements
Effective employee training can bring huge benefits to your company, only if you can truly measure the impact of your training programs and if you have the right tools & data. Having the right training materials and right technology backed up with effective employee training metrics you can get favorable outcomes.
With learners' changing needs, your training programs must be reworked as well based on your employee feedback. You must continue the process of monitoring and analyzing the employee training program to ensure the desired outcome.
Be open to employee feedback. Carry out a survey with relevant questions to understand employee needs better. You cannot implement or address all the requirements but make sure you do for the most common challenges. With the right training analysis metrics, the value of training can be duly demonstrated and your training budgets are well-justified.
8. Return on Investment
Another important training metric is to gauge ROI (Return on Investment) to justify investments in training and show how important this strategy is for the organization. Because training requires financial input, the learning outcomes must be equivalent to that value.
This metric is measured by comparing the profitability of the money spent on an employee during training. The organizational expected RoI must be tied to the training course so that at all times, the end purpose of the training won’t be overlooked.
Formula to calculate the Training return on investment:
For example, let’s say you spent $50K on training to improve your sales team’s performance. As a result, they could close more deals, resulting in a $150K increase in net profit from sales. Therefore:
Training RoI = (150,000 - 50,000) / 50,000 x 100 = 200%
This means you got a 3X return on your training investment.
These are 8 effective tips to measure training effectiveness. Following those steps will help you have a positive return on your financial investment and increased employee productivity.
These are 5 effective tips to measure training effectiveness. Following those steps will help you to have a positive return on your financial investment and increased employee productivity.
Many proven methodologies help you to measure training effectiveness, out of which The Kirkpatrick Evaluation Model is the most famous one. In this model, there are four levels of key indicators and measurements that you must look for at each level.
The four levels namely, Reaction, Learning, Behavior, and Results.If this is of interest to you, please leave us a comment, we can come up with in-depth detail in each step in the near future.
A Digital Adoption Platform Apty takes a data-driven approach to monitor & assess your employee training program. The results are accurate, and Apty Analytics helps you to improve employee productivity by addressing the pain points of every individual employee in your organization.