The telecom industry has changed and will continue to evolve, heading into 2022. With the acceleration of IoT and 5G, telecom is undergoing a digital transformation in both technologies powering the industry and guiding how they interact with customers.
The COVID-19 pandemic accelerated digital disruption that was already in motion, creating the need for customer-focused services and greater efficiency.
Structural changes in the industry are centered on creating new value and ensuring that communication and content services become digital.
Digital Transformation for the telecom industry
According to the statista report, about 1,595 billion U.S. dollars is forecast to be spent globally on telecom services in 2024.
Digital transformation in telecom is highly important to improve their business outcomes, increase operational efficiencies, and provide ultimate customer experiences. It is the process of incorporating the latest tech to drive organizational growth and gain a competitive advantage.
Trend 1: Artificial Intelligence
Artificial intelligence is well on its way to becoming one of the most sought-after technological resources, used in a number of popular tools, such as chatbots, virtual assistants, and customer satisfaction. With AI tools, data can be both processed and analyzed in incredibly large amounts to make service more effective and increase profit.
There are several ways that artificial intelligence can assist and optimize the telecom industry. AI will enhance digital transformation in predictive maintenance, network maintenance, customer service, and security.
Trend 2: 5G Network
The efficiency of wireless networks is becoming more critical as people become more dependent on mobile devices. This is why so many telecom companies have been investing in and preparing for 5G.
5G networks provide the fastest data transfer out there while offering high speed and low latency. 5G is already being used in healthcare, education, and transportation settings. In 2023, telecom will continue to develop new ways to bring 5G to the masses, providing the most efficient network for the public.
Trend 3: Internet of Things
The Internet of Things is driving digital transformation in telecom sector in two ways. First, as internet-connected devices become more popular, it increases the need for fast and reliable connections.
Secondly, utilizing the IoT creates ease for telecom providers to monitor the various communications bases remotely. IoT enables service providers to provide greater means of communication between devices and people.
Utilizing the IoT ensures the highest level of efficiency, seamless business processes, and increased revenue. In 2023, providers will continue seeking new ways to use the Internet of Things in various industries, including energy, technology, and healthcare.
Trend 4: Robotic Process Automation
Robotic Process Automation is being used for repetitive tasks and processes, enabling ease and agility for report generation, price tracking, back-office tasks, as well as responding to customers.
With RPA solutions, employees can focus on essential functions that require their attention while leaving rote tasks to automated technologies.
Trend 5: Big Data
Due to the Internet of Things, companies can work with enormous amounts of data in technological devices. This means that in 2023, they will need to control this data, move it from device to device, and support it safely.
Discovering solutions to control this data is becoming an essential task for both telecommunications companies and their customers.
Trend 6: Cloud Computing
Migration to the Cloud is happening in droves, as nearly every business is becoming aware of the benefits of Cloud-based services, especially in light of the increase of remote work due to the COVID-19 pandemic.
These benefits include less of a need for computer resources, streamlined processes, and organization, as well as lower costs. Telecom companies should invest in the infrastructure for delivering and supporting more cloud-based solutions.
Trend 7: Cyber Security
Cybersecurity is one of the most essential aspects of the telecom industry. This is because cyber crimes can be easy for hackers to commit, stealing sensitive private data of businesses and their customers.
As breaches become more common, telecom companies should expect their customers to ask how they’re making their data and networks more secure. Expect companies to make more significant investments in protecting their resources, detecting threats, preventing attacks, and recovering if the unthinkable happens.
Trends Highlight the Need for a Digital Adoption Platform
Each of these trends will change how telecom companies and their customers do their business. Dealing with the process changes caused by new technology is where a digital adoption platform can be a huge benefit.
Digital Transformation in telecom sector involves showing people how to use new technologies and proactively pushing them to complete new processes. Apty is designed to do both.
Here are some of the ways Apty can help companies with digital transformation in the telecom market:
a. Project and Portfolio Planning
From expanding 5G service to enabling more cloud services, telecom companies are managing large projects in 2022. But it’s hard to make accurate plans and decisions if you’re not tracking your progress or can’t trust the data you have about your progress.
Apty’s tracking tools can help you detect when a process isn’t being completed and nudge users to provide important updates. Apty’s validations also ensure the data that goes into the system is accurate so you can make timely decisions and how to move forward.
b. Customer or Employee Onboarding
As you introduce new or updated technologies, you have to make sure your customers and employees can use it. Apty’s step-by-step on-screen guidance helps people master new applications and processes quickly.
For employees, this is especially helpful when your workforce is remote. When you’re not in the office, you can just ask your cubicle neighbor how to do something.
c. Change Management
Managing that change and the processes around it can be overwhelming. Apty’s tools allow companies to quickly implement changes without costly and time-consuming training initiatives.
Benefits of Digital Transformation in the telecom
The following are the benefits of digital transformation for telecom companies,
- Improved customer experience
- Accurate Data-driven insights
- Agile network
- Process automation
- Quick sales conversions
Key digital technologies used in the telecommunications industry
One of the biggest breakthroughs in the telecommunications industry for digitization was the advent of big data and big data analytics to make more accurate predictions and actionable insights. Big data can enable providers to prepare their networks for future demands.
Businesses can take advantage of the available information at their disposal through big data and they can make their networks robust, optimized, and scalable by analyzing network traffic in real-time.
Business Intelligence (BI) tools can offer the interpretation needed to make sense of all that data. BI allows telecom companies to analyze customer needs and tailor them all to meet their requirements. Thus, telecom companies are widely using BI tools like Tableau, Power BI, and Cognos for predictive analysis, data mining, and forecasting.
Other key digital technologies used by telecommunication companies are 5G networks, the Internet of Things (IoT), and cloud computing. These technologies are helping to enable new services and business models, ensure faster communication, improve customer experience, and reduce costs.
What are the challenges to the digital transformation of the telecommunication sector?
The telecommunications industry is in the midst of a digital transformation as it moves to capitalize on new digital opportunities. Telecommunications companies must overcome several challenges like data governance issues, skills shortages, siloed systems, and employee resistance to change. Addressing these challenges will be critical for success in the digital age.
One of the challenges the telecoms face with digitizing is providing their customers with fast and responsive customer service. Sometimes the sheer volume of incoming calls is too much and providers aren’t prepared to handle it all the time.
Remote working opportunities have been on the rise since the pandemic began, and organizations started facing a new set of challenges to build a centralized work model wherein the data can be made accessible to every employee.
Cloud computing and IoT allow the telecom industry to reach new heights of development and growth but the proper collaboration of these technologies remains a hurdle. Businesses all over the globe must figure out efficient ways in which technologies can be used to upgrade existing processes and systems.
Telecom in 2023
As society moves into the future with more effective digital tools and faster technology, businesses in the telecom industry must lead the charge. Meeting the expectations and needs of clients is essential.
By focusing on security, automation, artificial intelligence, fast networks, and more, you can ensure you’re meeting the needs of the future. But these trends are really focused on the technology telecom companies use or sell to their customers. But digital transformation in the telecom market goes beyond technology to processes.