How to Ensure Aviation Business Continuity During COVID-19


Aviation Business Continuity has been greatly impacted since the onset of 2020, due to the Pandemic. Many industries like Automobile, Oil & Gas, Tourism, Entertainment, including Aviation have faced heavy financial loss.

If this year has taught us anything it is that disaster strikes unannounced. Even the most elaborately planned strategy can collapse at any time, thanks to a variable that no one could have foreseen!

The Aviation Industry has been heavily affected with the number of passengers reduced to half, as well as the revenue as of October 2020 when compared to October 2019 based on the OAG data

Things get more complex when the industry in question is aviation, as only 8% of companies in the aviation community are reporting any innovation-driven transformation and even those initiatives will take more than 3 years to be realized. The aviation industry is still in its infancy and using the legacy infrastructure to tackle modern problems.  

This is when a Business Continuity Plan comes into the picture. 

A proper BCP can help airline services to resume their function in the event of a pandemic like COVID-19 or a natural disaster. A proper Business Continuity Plan will help you understand what type of IT infrastructure, processes, and talents are required to sustain and flourish business in the face of an unexpected event. 

Companies in the aviation industry need to have a better process, people, and products to achieve success during dire times.

It is wrong to assume that if you do not have a proper Business Continuity Plan then you will have time to recover later rather you could go out of the business.

To help you be more future-ready and avoid potential jeopardy to your business continuity, here is a guide that you can consider while designing your Aviation Business Continuity Plan.

Data Availability is Ensured

It is no secret that IT infrastructure plays a crucial role in enabling Business Continuity. An aspect of IT is to ensure that the data is secure in the event of any disaster.


Storing data is a must but making data backup is the only option to safeguard it. It can be achieved by the 3-2-1 rule for data protection. 

According to this method:

  • 3)- You have to maintain at least three copies of your data. Well, that’s the minimum number of recommended copies that you have to maintain but if you have infrastructure then you can create as many copies as you want since it reduces the risk of losing everything. “The more the merrier” 
  • 2)- Out of which 2 copies have to be stored in two different media. Storing copies on the same server does not make any sense because if any incident occurs chances are all the copies in the same server will be destroyed. So, the ideal practice is to keep at least one copy away from the rest. 
  • 1)- And keep one backup copy in an offsite location and this not only means that you have to save on a different server but it also means that you have to save it as far as possible from other copies. Creating your own secondary data center is a costly affair even for an enterprise. The best method would be to back up the data in the cloud as it is cost-effective and efficient.

In case an incident takes place the recovery of data should be rapid. It should not take much time to restore the data in any application as time is worth in gold especially when going gets tough.

Compliance and Visibility is Enforced

By visibility, we mean real-time monitoring in the virtual environment. It helps you to anticipate, address, and prevent problems before they affect business operations and it also helps you to meet compliance.

The Aviation Industry is subject to strict regulations to ensure the safety of passengers and to prevent other potential disasters. Adhering to them is of paramount importance for any airline. There are other data compliances that the ground staff has to follow as per company guidelines.


For instance, the role of Ground Handling Manager is rather demanding as they have to handle safety, people, quality management, customer experience, and other relevant reports.

To achieve all this, each airline has their own data compliance process, as no two organizations are similar. The Ground Handling Manager expects the ground staff to follow the norms while entering the data in an application but sometimes the inconsistency in data could happen and this could impact the overall report.

Such scenarios can be avoided if the data validator is enabled within the application that your employees use. A data validation tool helps you to get clean data by ensuring that your employees enter the correct data in the desired format. Data is important to make crucial decisions and a great validation tool like DAP will ensure that.

Software Training is Enabled

For seamless functioning of the airline, multiple software needs to work in tandem. Software like Aircraft utilization & time management, Maintenance management software, Project management software, and many more are used to manage the airport and the airline efficiently.


In the event of an emergency, you can never be sure what kind of talent is available by your side. It is always better to train your employees to have a working knowledge on multiple software to ensure business continuity.

But practically training every employee on multiple software is not possible and it is not feasible too. To overcome this dilemma tools like the Digital Adoption Platform can be used that helps anyone to onboard any type of software easily as it contains all the essential Walkthroughs that can help your employee at each step to execute their task without any dependencies.

It can also be used to upskill and reinforce other forms of training to make your employees feel confident while using any application under any circumstance.

Delve More: Learn how Apty helped an airline company to reduce its project management process from 60 days to just 25.

Mobile Access is Provided

Some aviation-based applications do provide mobile access and it could play an important role in unexpected scenarios where access to the system is limited. But the process to utilize the mobile application is as complex as a desktop application.


To overcome this challenge, organizations can use bots that can automate mundane tasks by conversationally asking employees questions and automatically updating the application without even having to open it.

For example: If an employee has to fill in the status of an aircraft in the maintenance application via mobile then the intelligent bot will convert all the fields into the form of questions and the employee can answer those questions like a text message. Once all the questions are answered the answers are pushed inside the application.

This way your employees can ensure Business Continuity even from a remote location without bothering about the complexity of the application. 

Wrapping It Up

Business continuity in the Aviation sector could be challenging but most of the hurdles can be eliminated by proper planning and using the right technological solutions.

Whether it is adhering to compliance, or using an entirely new application amid the chaos, the right tool can enable, and ensure Business Continuity irrespective of the situation.

Ensure Seamless Business Continuity with Apty

Originally posted on November 5, 2020

Krishnan Kaushik
Written by Krishnan Kaushik

Krishnan is a Marketer and Content Crafter. He has an in-depth understanding of Digital Adoption, Transformation, and Enterprise applications that helps business to generate business outcomes. In his former life, he was an IIoT & Automation engineer. You can find him trying new recipes, riding a bike, and wondering about the most complex object on the face of the earth i.e Human Brain.

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