Every year, thousands of companies initiate their Digital Transformation efforts and each year few of them die. What makes these companies fail? The lack of communication, collaboration but most concerning of all employee resistance. Employee resistance occurs due to two reasons- the first one is...
It is common for business to spend indecent amount of dollars on procuring new tools to improve their processes and performance. But what if these tools are not providing the expected or desired value? The potential loss of such a case is extremely high. This is why it is of paramount importance...
Since remote working is the new normal, every company is in the process of discovering the benefits of leveraging remote working. However, the practical difficulty lies in the training part. Training your employees remotely is way more tedious compared to on-premise training. You could compare it...
Change is never easy. Moreover, it is unique to every organization. That is the reason Change Management is still a mystery wherein many businesses suffer a lot to find a feasible solution for a successful transition. Many companies started leveraging Change Management models, tools, and software...
When you have a necessity, you go past the tradition, overcome insecurities, push the limits, go beyond anyone’s imagination, and eventually, a marriage of creativity, requirement, and skills gives birth to what is otherwise known as “Innovation”. Quite dramatic, agreed. Yet it is true for the...
Last year more than 73% of businesses failed to generate value out of their Digital Transformation initiatives and 70% of change programs failed because of resistance from the employees. The failure rate is so high even then companies in 2019 spent 40% of all technology spending towards Digital...
Organizational Transformation is often met with resistance and the implementation of changes is an intimidating prospect. However, adaptation is essential for sustainable business. According to a research by Harvard Business Review, more than 60% of all organizational change initiatives fail. Many...
In today’s hyper-competitive business world, organizations that adapt themselves to change are the ones that grow. Transformation is necessary for any business to deliver feasible solutions to its growing customer base. Given that it is inevitable in the business world, it is wise to try and...
In 2011, the concept of a Digital Adoption Platform (DAP) for the very first time, was introduced to the world. Since then it has come a long way. There are many solutions out there, from which you have to select anyone that fits the bill. It has kind of become “Sophie's choice” for the...
Businesses today are changing the way they work. An environment like this has been created because of competition and value. Businesses are always competing and trying to provide incredible value to their customers. In this process, change becomes a normal process and the organization that does...
It’s has been an unexpected year with one too many surprises, to put it mildly. The entire global business ecosystem has changed in a matter of months. Well, if you would see the trends from the past 2 decades, the businesses which took digital transformation seriously and took action based on...
Without paying customers a business will fail. So ultimately your customer success is your success. Customer Success teams arise out of the need to provide service and high-touch guidance to your valuable customers. An effective customer success (CS) team will improve customer retention and enrich...
“People ignores designs that ignore people” — Frank Chimero With 2020 almost halfway through, the dawn of the new decade right around the corner where the word keyword “User experience” would be important than ever. Mr. Chimero’s quote captures the essence of the current state of user experience...
For any business to be successful, it needs efficient and productive employees. Every individual employee must work toward the company’s vision and mission. There is no overarching mantra about employee performance - it is all about how businesses manage, upskill, and motivate their employees. ...
COVID-19 has forced many companies to use video conferencing tools like Zoom meetings for everyday meetings as well as training. Zoom has seen a sudden surge in its users in the past three months. Its user base skyrocketed from 10 million to 200 million and still counting. Zoom is helping to solve...
A few months ago, Digital Adoption Platforms may have been considered a piece of technology that was “good-to-have” and not really a must-have. But today, given the multi-layered benefits it presents, a Digital Adoption Platform (or a DAP) is not only a must-have but also crucial to your business,...
From adapting to the latest technology to responding to the economic and logistical challenges presented by COVID-19, the need for companies to implement and adapt to organizational change has never been greater. Successful business transformation requires the right change management models and...
Are you in the midst of a digital transformation and running into problems? You are not alone. Digital adoption challenges slow down or kill many business transformation projects. In fact, of the nearly $1.3 trillion spent on digital transformation last year, $900 billion was wasted, according to...
The goal of user onboarding is twofold. You want to show people how to navigate and use the application. You also want to make them fall in love with your product. If they like and value the product, they’re more likely to adopt it. Product tours are a great way to accomplish both goals. Product...
Walkthrough software is an essential tool for companies implementing a new enterprise application in their organization or for SaaS companies looking to improve their product. Onboarding and supporting users of any software is a challenging task. You only get one chance to make a first impression,...
Since the beginning of 2020 we have seen a lot of changes in both professional and personal life, things have drastically changed in a matter of months but what doesn’t change is the will power of people to do their job even during this crisis. The human being is a unique creature, he finds one...
Myths are the manifestation of human assumptions without any valid evidence, sometimes they are right but most often they are wrong. In the world of technology, myths could create undesired impact and in the business world, it will assure the downfall of an organization, especially when you carry...
Digital adoption is a top priority for most companies – especially in light of the COVID-19 outbreak. Many companies were already in the midst of a digital transformation, but the response to COVID-19, including forcing many people to work from home, has prompted companies to try to adopt new...
Since 2005 the number of people who are working from home has drastically increased by 140%. This number is now even more in our newfound world of social distancing. Earlier it was a choice or an option but post this apocalyptic era I assume this how the world will function or at least will prepare...
If there's one thing that companies around the world, both large and small, have accepted and united on, in the backdrop of the COVID-19 pandemic, it has got to be remote working. While several enterprises were already testing out the efficacy of this arrangement for a few years now, the pandemic...
The exponential growth of SaaS applications has made it easier for companies to purchase new software and increased the need for effective onboarding and adoption. As companies add more software, they’re struggling to train and equip users. Software purchases alone don’t make employees productive,...
Digital transformation makes a business more efficient and profitable - when executed correctly. Technology can expedite processes, provide new ways to reach customers, and make it easier to adapt to market changes. Unfortunately, few companies realize these benefits as a majority of digital...
Microsoft SharePoint helps in improving collaborative work, stress-free file sharing and also helps to leverage productivity, and much more, but enterprises still face some challenges which we discussed in our SharePoint adoption challenges blog. SharePoint can be efficiently used if you’re able...
As the Coronavirus (COVID-19) pandemic continues to threaten the world, most companies have rolled out “Work from Home” for their non-essential employees. Market leaders have stated that Coronavirus (COVID-19) will impact companies on an unimaginable scale and also in the long run “work from...
Want to decrease your churn rate and retain more of your SaaS customers? Then it’s time to rethink your user onboarding strategy. What is User-Onboarding? It is a process of providing new users with necessary product knowledge and skills to help understand the principles of how your product works...
SharePoint is a web-based platform launched by Microsoft in the year 2001. Since then it has taken the industry by storm and became an industry-leading tool that provides three core features: Collaboration Opportunities Content/Document management Business Intelligence Before jumping into...
When most people think of AI in retail, they think of cashier-less stores, but that's not where you can get the most value from AI. From commerce to customer support, more customer touchpoints are moving to digital channels. IDG estimates that 44 percent of companies now deploy a digital-first...
In the previous blog we elaborated the common ServiceNow implementation challenges faced during the implementation. Here we explain how those challenges can be addressed. Training employees requires hours of learning beyond their working hours, hiring consultants and additional support staffs. The...
“The CIO role has become more central [to contingency strategies] because technology mediates almost every single interaction in business these days,” says Vijay Gurbaxani, the director of the Center for Digital Transformation at the University of California, Irvine. There is no business that...
We know there are millions of Startups coming up every year. According to the research, there are around 1.35 million tech startups in the world today, “YES” Apty is one among them. Let me tell you an interesting story, “The journey from nothing to something.” We’ve seen companies investing...
“We are surrounded by data, but starved for insights” – Jay Baer Data helps an organization to make better decisions, and that is why each one of them is leveraging the technology to access more and more data. But how important are data and analytics without proper insights? In this post, we’re...
As more companies invest in Digital Adoption Platforms, many of their IT teams have questions about data security. How can you protect your data as you add tools on top of your existing software and processes? In this post we’re taking a closer what a Digital Adoption Platform is, what you need to...
What is a Digital Adoption Platform? A Digital Adoption Platform (DAP) is a software layer that sits on top of any web-based application and provides a seamless learning experience to the end-users with step-by-step on-screen walkthroughs. What are the primary functions of Digital Adoption...
What is ServiceNow? ServiceNow makes work simpler using a workflow engine powered by AI. It provides solutions through workflows for IT, Employees, and Customers. On top of that, with the Now Platform, you can build your own enterprise workflows that you need. ServiceNow reduces tons of manual...
The learning and development landscape is changing rapidly. As we start 2020 with an all-time low attention span of 8 seconds, which is less than that of a goldfish, learning needs a new approach. But what kind of approach is required? Organizations must focus to reduce time when they create...
Missed out on the recent Salesforce event? don’t worry we’ve got you covered. Salesforce events are always the source of gaining knowledge and improving technical Salesforce skills. If you follow Salesforce and claim to be a trailblazer, then you’re always craving for more knowledge. Here’s an...
Workday is one of the most effective ERP and HCM solutions. Workday can yield high returns in productivity and efficiency – when implemented correctly. But, as we discussed in our previous blog on Workday implementation challenges, realizing the benefits of Workday can be difficult. If you don’t...
Companies spend thousands to millions a year on Salesforce. The CRM is a powerful platform for connecting with customers, partners and provides services like marketing automation and analytics to the companies. But, to make it a foolproof investment you need to train your users to get the maximum...
Workday is a cloud-based application that serves in human capital management and financial management. The growth of Workday has been phenomenal over the years expanding from a HCM application into an ERP as well. It’s one of the most powerful solutions in the market, but not always the easiest...
The world of CRM is in existence since the inception of Goldmine in 1989. As time progressed, we witnessed many such solutions but one that stood the test of time is Salesforce. It’s in the business since 1999 and so is the famous quote: “If it’s not in the Salesforce then it doesn’t exist”. This...
How much time is your sales team wasting thanks to poor data quality in Salesforce? When a customer or contact record is incomplete, your sales reps spend valuable time researching instead of closing a deal. Data quality and management are two of the most significant issues facing Salesforce...
Creating and maintaining training materials for enterprise software is time-intensive. You need to develop how-to documentation, classroom training slides, and LMS course materials. You spend hours taking screengrabs only to have to redo them when there is a change in the software or your...
How did Apty become the world's fastest-growing digital adoption solution? For years, we watched as companies invested millions in new software and then millions more in training and support to try to make it work. In most cases, the training didn’t make a difference. We knew there had to be a...
Lately, in the business sector, the term "workflow" has become a bit of a mantra. And, although the majority of business owners grasp logically why workflow is necessary, it is difficult to fully comprehend until you have seen how it actually functions. Workflows can simplify and optimize...
Creating and retaining customers is a core function of any business. After all, customers are the assets that any business needs to make money. To build customer loyalty and retain existing customers, businesses must utilize customer relationship management (CRM). Companies that implement customer...
For every business to survive and to flourish, it needs to manage its resources wisely. This is one of the main reasons that while many are willing to embrace new technology, others are reluctant. Some costs needed to be considered before purchasing, like the price of new software, so companies try...
Digital transformations drive change at unprecedented rates. Companies are adopting new technologies and digitizing their business at record speeds. The increased emphasis on successful digital transformation forces CIOs to take on an essential role in organizational change. CIOs are used to...
TED talks have always been a great source of inspiration professionals who wish to solve their organizational challenges. Listening to the speeches helps you to rethink, restructure (if required) and provides a different perspective. As the world’s fastest-growing digital adoption platform, we at...
CIOs are an integral part of any established and growing organization since the early 1980s. With the evolution of technology, their role has drastically changed. Today the role of CIO is not just limited to enabling businesses. They are strategic partners and play a vital role in decision making. ...
Living in the era of the suspense of not-knowing-what’s next, every business is hearing the buzz word “digital transformation.” More than 26% of top-level executives say digital transformation will be the survival factor in the upcoming years. Digital adoption plays a vital role in digital...
In the past few years, the word digital has become the buzzword across every industry. 2020 will be a remarkable year where we can expect many changes in the current market trends. So what can companies undergoing rapid digital transformation expect in the coming year? Without further delay, let’s...
Technology adoption sounds simple. You just start using new technology. But anyone who's gone through a software implementation or digital transformation initiative can tell you getting any organization to adopt new technology is challenging. If you want to ensure successful adoption, you've got...
It’s a new year, and for many companies, that means investing in a new digital initiative. Digital adoption and digital transformation continue to be driving forces for companies of every size. According to Harvard Business Review, companies spent $1.3 trillion on digital transformation last...
It’s the beginning of the year 2020 and we all are excited. 2019 was a great year for Apty. We helped several new clients successfully adopt new digital technologies. We’re proud of our growth this year and 100% client satisfaction, literally ZERO churns! We hope to provide the same value to you...
Odds are you paid a lot for your enterprise resource planning system. A recent Software Path report estimated companies spend $7,200 per user in implementing a new system. Understandably, you're going to want to make sure you get the most out of the new system. In this post, we're looking at Four...
Do you know how people are using the software you purchased to run your business? The software might come with some built-in analytics. But do they give you a clear picture of how effectively your employees are using the system? If you’re lucky, the program may record when and how frequently...
Implementing new software is expensive and time-consuming. Companies spend millions of dollars and months to years planning software implementations. Unfortunately despite their best efforts, they frequently forget about one key element. Companies make the mistake of focusing on planning the...
Automation is the process of using technology to streamline everyday business practices. It is more than simply moving from paper-based to electronic processes; it involves using artificial intelligence (AI) to complete some of your more routine or complex tasks to improve business efficiencies and...
Your employees are trained on your software, but have they actually adopted it? Do they understand and use the robust features designed to make their lives easier? Or have they simply learned enough to perform their basic job functions, while clinging to their tried-and-true methods to complete...
You’ve invested in some great technological tools to streamline your business practices, but to gain the full value of your investment, your users need to be onboarded properly. Onboarding is the process of bringing new users up to speed on the software you’ve adopted in your company. That...
Choosing to adopt a new software platform is no small task. The acquisition and installation of new software involve relatively straightforward discussions around technological requirements, operational needs, and functional limitations. However, the actual implementation process involves a whole...
A new Gartner report recently highlighted something we’ve known all along - using a digital adoption solution like Apty greatly increases your team’s productivity. Gartner included Apty (formerly letzNav) in this new category of Digital Adoption Solutions. According to the report organizations...
How can you get more out of your CRM? It's a question a lot of managers have. Leading CRM systems like Salesforce have the power to transform your business, but they often come with a hefty price tag. How can you make sure you're getting the full value out of your CRM? In this post, we're looking...
Employee onboarding is the process of fully integrating a new employee into the workplace. It includes more than simply filling out paperwork, teaching them how to do their job, or offering training on technological tools. It also involves helping them learn the workplace culture and integrate...
Companies spend vast amounts of time and money on the purchase and implementation of software applications. Comparatively, the development of an adoption strategy is treated as an afterthought. With so many resources already invested, it’s critical to prioritize platform adoption to make sure your...
A new Gartner report identifies Apty (formerly letzNav) as one of the solutions organizations should consider using to increase their sales productivity. In the report, Gartner analysts included Apty as part of a new category called digital adoption solutions. As CRMs like Salesforce become more...
letzNav is now Apty! We are proud and excited to share that apart from a new name, we have a new brand identity as well. Though this seems like a big change, our commitment to our core beliefs, values, and philosophies remain the same. We're changing our name to reflect our expanded efforts to help...
Adopting the right software can have a huge impact on a business. It can increase revenue, improve customer experience, and boost employee productivity. But identifying the perfect software is only the beginning; a thoughtful and comprehensive adoption plan is necessary to make your software...
It’s no secret that Salesforce is really ramping up the pressure for customers to migrate to Lightning. New features are no longer being released in Classic, which means to stay up-to-date, and to be able to take full advantage of the platform, you need to be on Lightning. In fact, Salesforce...
From posting a job to candidate interviews, hiring a new employee is difficult, but the hard work doesn’t end on the employee’s first day. HR teams and managers will need to fully train the new hire through a comprehensive employee onboarding program. If you’re looking to improve your employee...
One of the most common questions we get at trade shows is what is a product adoption platform or digital adoption tool? This blog tackles that question by: Defining what a product adoption platform is, Explaining how it’s different from your LMS or other training solutions, and Exploring who...
When most people think of software training, they instantly picture a classroom setting. But is classroom training the most effective way to train employees on new enterprise applications like Oracle or Salesforce? Classroom training can be utilized for sales training or to develop other soft...
Successful onboarding programs can increase employee engagement, productivity and retention. But what do new employees need out of your onboarding program? Utilize this list to make sure your onboarding program covers the top concerns of new employees. What Employees Find Challenging About...
Training users on a new platform is hard enough. Humans are creatures of habit and any change brings out fear and discomfort. When talking about training, sometimes that involves multiple applications and processes that cross multiple platforms, which increases the complexity of training users...
Wouldn’t it be great if implementing new enterprise software was as simple as flipping a switch? Unfortunately many executives fail to realize and properly plan for how complicated it can be to change core technology and software. If you’re preparing to adopt new enterprise software, like Oracle,...
An effective employee onboarding program can help you decrease turnover and improve productivity. If you want to improve your new employee’s experience, consider adopting these employee onboarding best practices: Provide clear job titles, descriptions and expectations Set realistic onboarding...
Successfully adopting new enterprise software requires active change management. Author, entrepreneur, and Harvard Professor, John Kotter’s 1996 book Leading Change is the gold standard in how to navigate change in business. If you're adopting a new enterprise software, like Salesforce, Oracle or...
Developing an effective employee training and onboarding program has tremendous benefits, but many companies don't have a well-developed onboarding plan. In fact, as many as four out of five companies lack a dedicated budget for onboarding.1 But, the companies that do invest the time, money and...
Lightning. Salesforce has been talking about it for a few years and is now getting serious about moving users over. So serious that enhancements are no longer being made to Classic. So how do you go about planning to move to Lightning, convincing users and management, and then actually making it...
Change is never easy, especially in a large organization. Whether you’re changing software, processes, or organizational structure, change can make your team members feel uncomfortable. People are naturally resistant to change as described in the classic book “Who Moved My Cheese?” So before you...
Communication is an essential part of any workplace change, especially when implementing new software or systems. Poor communication can derail a project before it even has a chance to get off the ground. If you’re preparing to adopt a new enterprise application like Salesforce, Workday, or Oracle,...
You’ve got a new employee starting next week. Are you ready to train and onboard them? Your HR department probably provided you with a new hire training checklist covering everything from benefits to using the phone system. But does it include the systems they’ll use the most – your enterprise...
A few weeks after a Salesforce training session, most of your users seem to have forgot everything they learned. The scenario is familiar to most Salesforce trainers and admins. What’s behind these cases of mass amnesia? The Forgetting Curve strikes again. Keep reading to learn what the Forgetting...
Salesforce updates and process rollouts can seem overwhelming, but with the right tools, updates are much more manageable. Successful change management in Salesforce typically requires: Preparing training materials Updating user guides Leading in-person training sessions Providing additional...
